Appendix C General On Alcatel Customer Documentation; Products, Product-Releases, Versions And Customer Documentation; Handbook Supply To Customers; Aims Of Standard Customer Documentation - Alcatel 1850 TSS-320 Technical Handbook

APPENDIX C GENERAL ON ALCATEL CUSTOMER DOCUMENTATION

C.1 Products, product–releases, versions and Customer Documentation
A "product" is defined by the network hierarchical level where it can be inserted and by the whole of
performance and services for which it is meant.
A "product" evolves through successive "product–releases" which are the real products marketed for
their delivery at a certain "product–release" availability date.
So, a "product-release" defines a set of hardware components and a software package which, as a whole,
identify the possible network applications and the equipment performance which the specific "product–
release" has been designed, engineered and marketed for.
In some cases a "product–release" has further development steps, named "versions", that are born to
improve or add some performance (mainly software) with respect to the previous version, or for bug fixing
purposes.
A "product–release" has its own standard Customer Documentation, composed by one or more
handbooks.
A new "version" of a "product–release" may or may not produce a change in the status of the Customer
Documentation set, as described in para. C.4 on page 254.
C.2 Handbook supply to Customers
Handbooks are not automatically delivered together with the equipment they refer to.
The number of handbooks per type to be supplied must be decided at contract level.
C.3 Aims of standard Customer Documentation
Standard Customer Documentation, referred to hereafter, must be always meant as plant–independent.
Plant–dependent documentation, if envisaged by the contract, is subjected to commercial criteria as far
as contents, formats and supply conditions are concerned (plant–dependent documentation is not
described here).
Standard hardware and software documentation is meant to give the Customer personnel the possibility
and the information necessary for installing, commissioning, operating and maintaining the equipment
according to Alcatel Laboratory design choices.
In particular: the contents of the handbooks associated to the software applications focus on the
explanation of the man–machine interface and of the operating procedures allowed by it; maintenance
is described down to faulty PCB location and replacement.
Consequently, no supply to the Customers of design documentation (like PCB hardware design and
production documents and files, software source programs, programming tools, etc.) is envisaged.
The handbooks concerning hardware (usually the "Technical Handbook") and software (usually the
"Operator's Handbook") are kept separate in that any product changes do not necessarily concern their
contents.
For example, only the Technical Handbook might be revised because of hardware configuration
changes (e.g., replacing a unit with one having different P/N but the same function).
On the other hand, the Operator's Handbook is updated because of a new software version but which
does not concern the Technical Handbook as long as it does not imply hardware modifications.
However, both types of handbooks can be updated to improve contents, correct mistakes, etc..
Technical Handbook Common
General on Alcatel Customer Documentation
Alcatel 1850 TSS-320 Rel. 1.1
8DG 07734 AAAA Edition 01 253/270