Ethernet - Xerox DOCUPRINT N17 Service Manual

7.6.2 Ethernet

You were directed to this RAP because the printer does not respond, or responds incorrectly, to
commands sent from the Host; however, a configuration sheet can be printed.
Initial Actions
Perform all succeeding steps in the following order:
• Power OFF the printer.
• Disconnect the host interface cable from the Ethernet PWB.
• Reseat the Ethernet PWB into its connector on the System Controller PWB.
• Reconnect the host interface cable. Notify customer of any signs of cable damage.
• Power ON the printer.
• Generate a Configuration Sheet and go to step 1.
Procedure
1 Review the Configuration Sheet. The Ethernet Menu is listed on the Configuration Sheet.
Y: Go to step 2.
N: If an optional Ethernet PWB is being used, go to step 5. If optional Ethernet PWB is not
installed, replace the system controller.
2 The printer is being used in the NOVELL environment.
Y: Go to step 3.
N: Go to step 6.
3 Ask the System Administrator to select the KERMIT utility on the Host System. KERMIT reports
that the printer is being serviced.
Y: Go to step 4.
N: Replace the Ethernet PWB. If the problem still exists, Inform the System Administrator
that the problem is either in the host interface cable, the Twisted Pair Concentrator, the
Coaxial "T" Connectors, or the host system.
4 Ask the System Administrator to send a print job to the printer. The job prints correctly.
Y: Go to Final Actions.
N: Go to step 8.
5 Power OFF the printer. Reseat the Ethernet PWB. Power ON the printer. Generate a
Configuration Sheet. The Ethernet Menu is listed on the Configuration Sheet.
Y: Go to Final Actions.
N: Replace, in the following order; Ethernet PWB, System Controller.
Repair Analysis Procedures (RAPs)
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