Contacting Customer Support To Obtain Return Materials Authorization; Information You Might Need To Supply To Juniper Networks Technical Assistance Center; Contacting Customer Support - Juniper SRX 210 Services Hardware Manual

Related Topics

Contacting Customer Support to Obtain Return Materials Authorization

If you are returning an SRX 210 services gateway or hardware component to Juniper
Networks for repair or replacement, obtain a Return Materials Authorization (RMA)
number from Juniper Networks Technical Assistance Center (JTAC). This section
includes the following topics:

Information You Might Need to Supply to Juniper Networks Technical Assistance Center

When requesting support from JTAC by telephone, be prepared to provide the
following information:
Related Topics
Appendix E: Contacting Customer Support and Returning the SRX 210 Services Gateway Hardware
Return Procedure for the SRX 210 Services Gateway on page 169
Listing the SRX 210 Services Gateway and Component Details with the
CLI on page 170
SRX 210 Services Gateway Chassis Serial Number and Agency Labels on page 171
Contacting Customer Support on page 174
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 173
Contacting Customer Support on page 174
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the services gateway when the problem
occurred
Configuration data displayed by one or more
Your name, organization name, telephone number, fax number, and shipping
address
Return Procedure for the SRX 210 Services Gateway on page 169
Listing the SRX 210 Services Gateway and Component Details with the
CLI on page 170
SRX 210 Services Gateway Chassis Serial Number and Agency Labels on page 171
SRX 210 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 172
Packing the SRX 210 Services Gateway for Shipment on page 175
Packing the SRX 210 Services Gateway Components for Shipment on page 176
Contacting Customer Support on page 174
Contacting Customer Support to Obtain Return Materials Authorization
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