Contacting Customer Support And Returning The Srx 210 Services Gateway Hardware; Return Procedure For The Srx 210 Services Gateway; Locating An Srx 210 Services Gateway Component Serial Number And Agency Labels - Juniper SRX 210 Services Hardware Manual

Appendix E
Contacting Customer Support and
Returning the SRX 210 Services Gateway
Hardware

Return Procedure for the SRX 210 Services Gateway

This section describes how to return the SRX 210 services gateway or individual
component such as Mini-Physical Interface module (Mini-PIM) to Juniper Networks
for repair or replacement. This section includes the following topics:
Return Procedure for the SRX 210 Services Gateway on page 169
Locating an SRX 210 Services Gateway Component Serial Number and Agency
Labels on page 170
Contacting Customer Support to Obtain Return Materials Authorization on page 173
Packing the SRX 210 Services Gateway or Component for Shipment on page 174
To return an SRX 210 services gateway or component to Juniper Networks for repair
or replacement:
Determine the part number and serial number of the device or component. See
1.
"SRX 210 Services Gateway Chassis Serial Number and Agency
Labels" on page 171.
Obtain a Return Materials Authorization (RMA) number from JTAC. See
2.
"Contacting Customer Support" on page 174.
NOTE: Do not return the device or any component to Juniper Networks unless you
have first obtained an RMA number. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the customer
via collect freight.
Pack the SRX 210 services gateway or component for shipping. See "Packing
3.
the SRX 210 Services Gateway for Shipment" on page 175.
For more information about return and repair policies, see the customer support
Web page at
http://www.juniper.net/support/guidelines.html
.
Return Procedure for the SRX 210 Services Gateway
169