Contacting Customer Support To Obtain Return Materials Authorization; Information You Might Need To Supply To Juniper Networks Technical Assistance Center; Contacting Customer Support - Juniper SRX210 - HARDWARE GUIDE REV 3 Hardware Manual

SRX210 Services Gateway Hardware Guide

Contacting Customer Support to Obtain Return Materials Authorization

Information You Might Need to Supply to Juniper Networks Technical Assistance Center

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Contacting Customer Support

162
This topic includes the following sections:
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 162
Contacting Customer Support on page 162
If you are returning a services gateway or hardware component to Juniper Networks for
repair or replacement, obtain a Return Materials Authorization (RMA) number from
Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the services gateway when the problem occurred
Configuration data displayed by one or more show commands
Your name, organization name, telephone number, fax number, and shipping address
Return Procedure for the SRX210 Services Gateway on page 159
Locating an SRX210 Services Gateway Component Serial Number and Agency Labels
on page 160
Packing the SRX210 Services Gateway and Components for Shipment on page 163
Contacting Customer Support on page 162
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
On the Web: Using the Case Manager link at
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
http://www.juniper.net/support/
Copyright © 2010, Juniper Networks, Inc.