Troubleshooting Of Network - Canon imageRUNNER ADVANCE C5255 Series Service Manual

■ Ping Operation Procedure
1) Select [Settings/Registration] > [Preferences] > [Network] > [TCP/IP Settings] > [IPv4
Settings] > [PING Command].
2) Enter IP address with numeric keypad on the control panel and press "Start" key.
"Response from the host" is displayed if Ping operation is successful. "No response from
the host" is displayed if Ping operation fails.
■ Checking with Remote Host Address
You can check whether the network is connected or not by using remote host address to
execute Ping.
Remote host address: IP address of PC terminal that is connected to/works with TCP/IP
network environment, which connects to this host machine.
1) Inform the system administrator to execute checking of network connection using Ping.
2) Check the remote host address with the system administrator.
3) Enter the remote host address to PING.
• "Response from the host": The machine is properly connected to the network.
• "No response from the host": Execute the following troubleshooting because the
machine is not connected to the network.
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Installation > Installation Procedure > Troubleshooting of Network > Checking Network Setting of the Host Machine

Troubleshooting of Network

■ Checking Connection of the Network Cable
Check that the network cable is properly connected to the Ethernet port.
■ Ping Operation Procedure
Ask the network administrator at the user's site to note the IP address of the PC that is
connected to the network.
Select: [Settings/Registration] > [Preferences] > [Network] > [TCP/IP Settings] > [IPv4
Settings] > [PING Command], and enter the IP address of PC with the numeric keypad, and
then press "Execute" key.
If the display shows "Response from the host", the network connection is properly functioning.
If the display shows "No response from the host", go to the next step for another checking.
NOTE:
Checking of IP address of PC is available by the procedure below:
On Windows PC, go through the following: Start > Program > Accessory > Command
Prompt, and enter ipconfig and press the Enter key. IP address information will be
displayed.
■ Checking Network Setting of the Host Machine
Check if the IP address specified on the host machine is correct. Select the following: [Settings/
Registration] > [Preferences] > [Network] > [TCP/IP Settings] > [IPv4 Settings] > [IP Address
Settings], and note the IP address in the IP Address field. Select the following: [Settings/
Registration] > [Preferences] > [Network] > [TCP/IP Settings] > [IPv4 Settings] > [PING
Command], and enter the IP address. If the display shows "Response from the host", the IP
address specified on the host machine is correct. If the display shows "No response from the
host", go to the next step for another checking.
NOTE:
When entering an address by manual operation, set the Subnet Mask according to the
instructions of the user administrator.
9 Installation > Installation Procedure > Troubleshooting of Network > Checking Network Setting of the Host Machine
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