Canon imageRUNNER ADVANCE C5255 Series Service Manual page 628

Error
Code (hex
number)
8108100D The delivery status is Distributing/Distributed/Applying/Finished/Failed
8108100D: When the distribution status was not correct, schedule information was checked with CDS. (CDS has
not been notified of the status change due to a network
810A1015 When firmware distribution time-out occurs.
A reception completion notification was not sent to CDS within 24 hours after the start of the distribution. The
device has been turned OFF, the network has been disconnected, etc.
810B1010 The delivery status is New/Waiting to Distribute/Distributing/Applying/Finished/Failed
810B1010: An update start notification was sent to CDS with an invalid status. (The CDS server failed to receive
the status change due to a network error, etc.)
810C1016 Firmware update time-out occurred.
An update completion notification had not been sent to CDS even after 2 hours since the start of the update.
● Error codes caused by the device (error codes starting with "82" to "86")
Error
Code (hex
number)
Error codes starting with "82": Updater
82001106 Another job existed immediately before the firmware update processing.
82005202 Failed to connect to the server
82005203 Failed to find the server
82005204 An input/output error occurred during the connecting process to the server
82005205 Failed to read a HTTP response
82005206 Error in a HTTP response
82005300 Codes other than the following "3xx" definition
82005304 Failed to receive the data
82005308 Invalid hash code of the download file
82005309 The proxy authentication method is not supported, or access to the CDS file server is not permitted.
82007502 The scheduled distribution had not been executed even after a certain period of time due to the power of the
device being OFF at the scheduled time or other reasons.
82095204 An input/output error occurred during the connecting process to the server
82095206 Error in a HTTP response
6
Troubleshooting > Version upgrade > Error Code > List of Error Codes Likely to Be Displayed
Description
Description
6 Troubleshooting > Version upgrade > Error Code > List of Error Codes Likely to Be Displayed
Remedy
Search the applicable firmware again, and perform distribution of the firmware.
Search the applicable firmware again, and perform distribution of the firmware.
Search the applicable firmware again, and perform distribution of the firmware.
Check the device to see if the update has been completed. When the update has
ended in failure, execute the operation again if there is no problem with the device.
Remedy
Start the operation again after terminating the job of the device
Check the network environment of the device (check for any problem in the DNS
server), and start the operation again.
Check the network environment of the device (the proxy settings, etc.), and start the
operation again.
Check that no problem is found in the two items displayed during the communication
test. If any problem was found, check the network environment.
Check that no problem is found in the two items displayed during the communication
test. If any problem was found, check the network environment.
Check the network environment.
Check that no problem is found in the proxy settings and network environment.
Check the network environment of the device, and start the operation again.
Check the network environment of the device, and start the operation again.
Check the proxy authentication method being used, change the setting to use a
supported proxy authentication, and then start the operation again.
Check that access to the following URL is permitted.
• device.c-cdsknn.net (protocol: https)
• cdsknn.net.edgesuite.net (protocol: http)
Scheduled deliveries not executed within the defined period of time are abandoned,
so register a scheduled delivery again.
When setting the date and time of the scheduled delivery, be sure to designate a time
when the device is ON.
Check that no problem is found in the two items displayed during the communication
test. If any problem was found, check the network environment.
Check the network environment.
6-90
T-6-18
6-90