Collecting System Information - Canon imageRUNNER ADVANCE C5255 Series Service Manual

■ Description of Log to be Collected
When operation from the Control Panel or an event log (exceptional operation, error code, or
reboot) occurs, the number of logs increases.
Logs are stored from the latest one, and the latest file is always stored.
Logs earlier than those logs are overwritten and deleted from the oldest log.
When collecting logs from the machine, the log file in the machine is deleted.
Note:
The number of files stored differs depending on the model and situation.
Delete
1 2 3 4 5
Delete Delete
1 2 3 4

Collecting System Information

■ Collection Destination
To retrieve debug log to an external location from the device, use a USB memory device, FTP
server or SST (Ver. 4.63 or later).
● Collection Method
Retrieve debug log from the machine by any of the following methods.
• Make the machine recognize the USB memory device. Select the following in service mode
Lev1: COPIER > FUNCTION > SYSTEM > DOWNLOAD; and click OK.
• Use SST on a PC with the network cable connected to transfer the debug log.
• Transfer the debug log to a USB memory device that stores the system of the machine.
● File Name of Sublog
Whether the file is new or old can be judged by the year, month, day, hour, and minute.
SUBLOG00_0014_0515204388.Z
Log classification
Sequence number
6
Troubleshooting > Debug log > Collecting System Information > Collecting Debug Log (USB memory device)
Previous time
6 7 8 9 10
This time
5 6 7 8 9 10
F-6-169
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F-6-170
6 Troubleshooting > Debug log > Collecting System Information > Collecting Debug Log (USB memory device)
■ Collecting Debug Log (USB memory device)
NOTE:
When the data is sent to the USB memory device:
USB memory where the system software for this machine has been registered using
the SST.
1) Lev1 COPIER > FUNCTION > SYSTEM > DOWNLOAD > OK
Connect the USB memory device to the machine.
2) [5] Execute [BACKUP].
[[[[[ download Menu (USB) ]]]]]]]]]]]
-------------------------------------
[1]: Upgrade (Auto)
[2]: Upgrade (w Confirmation)
[3]: Upgrade (Overwrite all)
[4]: Format HDD
[5]: Backup
[7]: Clear downloaded files
[8]: download Menu 2
[9]: Other Menu
/[5] has been selected. Execute?/
- (OK):0 / (CANCEL):Any other keys -
3) [1] Execute [Sublog].
[[[[[ Backup Menu (USB) ]]]]]]]]]]]]
ーーーーーーーーーーーーーーーーーー
[1]: Sublog
[4]: ServicePrint
[5]: Netcap
[6]: SRAM(HDD)
[7]: SRAM(USB)
[C]: Return to Main Menu
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F-6-171
F-6-172
6-136