Moistening Problems; Viewing System Configuration Levels - Pitney Bowes DM300c series Operator's Manual

8 • Troubleshooting

Moistening Problems

Envelopes don't seal
Incorrect feeding
Make sure you slide the envelope flap under the blue edge of the
feed deck. If you don't, the moistener can't wet the flap.
Low sealant level
Check the sight glass on the left side of the moistener tank. If the
sealant level is low, add sealing solution until it reaches the bottom of
the fill hole. See the instructions in Chapter 7, Maintenance.
Dry moistener brush
Try wetting the moistener brush. If the brush dries out quickly, clean
the moistener wick as explained in Chapter 7, Maintenance.
Dirty moistener brush
Remove the moistener brush. Clean it in plain water and rinse
thoroughly (see Chapter 7, Maintenance)
Worn moistener brush
Replace the moistener brush (see Chapter 7, Maintenance).
To order any of these supplies, refer to Chapter 9 Supplies and
Options.

Viewing System Configuration Levels

Sometimes in an effort to fix your problem over the phone, the
representative of your machine supplier may request you to look
up the software and firmware level that is on your machine. Follow
these steps to do this:
1. Press Options.
2. Press Page Down if necessary.
3. Select "Maintenance".
4. Select "View System Info".
5. There are multiple screens of information available about your
machine. Press Page Down to scroll through all the screens if
needed.
6. Press Home to return to the Home screen.
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