Printing Problems - Pitney Bowes DM300c series Operator's Manual

8 • Troubleshooting

Printing Problems

Machine won't print
Machine is in seal-only mode
This mode disables printing. Press Home to return to Home screen
and resume printing.
Digital meter stamp is incomplete or streaked; poor print quality
Print nozzles clogged
IMPORTANT: Always ensure that your prints are clear
and complete. Poor prints may be rejected by your Postal
Authority. If you notice missing lines in the print as shown
in the illustration, perform a printhead purge as described
on page 7-14 of this guide.
The indicia above is a black and white representation of
the approved indicia.
Customers who are approved to use Royal Mail's
Cleanmail Advance product should use the approved blue
ink in their machine and with all their franked mail. For
customers who only use the standard Royal Mail product
suite, only Red non-fluorescent approved ink should be
used in the machine.
Customers in the Republic of Ireland should only use Red
non-fluorescent ink approved by An Post in the machine.
The print nozzles may be clogged. Perform a print purge in an effort
to fix the problem see Chapter 7 Maintenance.
If printer maintenance fails to correct the problem, call your machine
supplier. You may have to replace the printhead.
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