Troubleshooting - Pitney Bowes DM300c series Quick Reference Manual

Overview,
Selecting a
Value
Getting to know your DM300c/DM400c
Selection Keys are active when
display arrows () are present
Power and
Lock Key
Tape Feeder
Press Tape
key to print
on tape strips
Press the Preset
keys to select
predefined settings
Press Refill to
electronically
download postage
Press Funds
to view postage
balance
Envelope Feeder

Troubleshooting

Meter stamp does not print/ Lines are missing in the meter
stamp
The print head is not primed with ink. Perform printer maintenance as
described on the 'Printer Maintenance' page in this guide.
Meter stamp is smudged
Envelope is contacting print head during printing. Check that the
envelope is less than 9.5mm thick (DM300c) or 8mm thick (DM400c).
If it is too thick, use tape strips. Also, check for objects such as paper
clips in the stamp area.
Ink Low
Warns you that the Ink Cartridge will need replacing soon.
Ink Out
Change the Ink cartridge now as described on the 'Changing the Ink
Cartridge' page in this guide.
Insufficient Funds
The system does not have enough funds to print the postage entered
or calculated. Perform a postage refill as described on the 'Funds
Refill' page in this guide.
High Value Postage
You have entered a postal value that is higher than the High Value
Warning level. This feature prevents you from accidentally printing a
postage value that's higher than you need. To change the level of this
alert: Press Options>Setup>Postage Values.
Seal/No Seal
Lever
Tape Feeder
Moistener
Printer
Clearance Lever
Weighing Platform
(Scale)
Stacker
Moistener
Clearance Lever
Inspection Due/Inspection Required
Connection to the Data Centre has not occurred within a time period
specified by your postal authority.
To clear Inspection Due: Refill postage or check your Postage by
Phone balance.
To clear Inspection Required: Check your Postage by Phone balance.
Account Balance Low
You do not have enough money in your Postage by Phone account
to pay for the refill amount. Refill a smaller amount (subject to the
minimum allowed by your Postal Authority), or add funds to your
Postage by Phone account.
Problems connecting when using a LAN (network)
connection or when using PC Meter Connect™
LAN: Check PC's on your network connect to internet. Check
connections to your network. If you're unsure about the
requirements for LAN connection, our online LAN guide can help. Go
to europe.pitneybowes-support.com/ and enter the code 8026 to
download the guide.
PCMC: Check PC connection and that PC is on.
Data Capture Required
Your Postal Authority uses Data Capture and you have not uploaded
your data within the specified time period. Follow the on-screen
instructions to make the Data Capture call.
Home Screen and Ready Indicator
When you are on the Home screen and three
bars are visible the system is ready to print
postage
Scroll Keys (Page Up/Down)
When lit green, you can scroll up
or down for more information
Press Back to clear a field or go
back one screen
Press Home return to the Home
Screen at any time from any
place
Weighing Platform
Tape Feeder
(Scale)
Stacker
Problems?