Contact Information List; Troubleshooting Tips - Pitney Bowes DM300c Quick Reference Manual

Contact

Contact Information List

Canada Contacts
Product Name - DM300c or DM400c
Model Name - 3C00 or 4C00
Go to www.pitneybowes.ca to:
• View frequently asked questions (FAQs),
• Order PB supplies and accessories,
• Place requests for service,
• View order status for supplies, and
• Add postage to your Postage By Phone® account.
Our Help Desk
For direct questions, call: 1.800.672.6937. Customer Service
Representatives are available Monday through Friday,
8:00 AM - 7:45 PM EST.
Postage By Phone®
To contact Postage By Phone®, call 1.800.387.4660.
Pitney Bowes Supplies
To order genuine Pitney Bowes supplies, call the Supply Line
at 1.800.672.6937 or visit us online at www.pitneybowes.ca.

Troubleshooting Tips

Problems Printing Meter Stamps
Meter stamp does not print
The print head is not primed with ink.
Perform printer maintenance.
press Menu>Maintenance> Printer
Maintenance>Clean Printer Nozzles.
Meter stamp is smudged
Envelope is contacting print head
during printing. Check that the envelope
is less 1/4" thick. Remove objects such
as paper clips from the stamp area.
Lines are missing in the meter stamp
The print head is not primed with ink.
Perform printer maintenance.
Out of Ink
Ink cartridge is low or out of ink.
Replace the ink cartridge.
To Perform Printer Maintenance
1. Press Menu
2. Select Maintenance
3. Select Printer Maintenance
4. Select Clean Printer Nozzles.
TM
Information Messages
Insufficient Funds
The meter does not have enough funds to
print the postage entered or calculated. If
funds are low, perform a postage refill.
High Postage Value
You have entered more postage than the
alert limit. To change postage alert limits:
Press Menu>Setup>Postage Limits.
Inspection Due
Connection to Data Center has not
occurred in 90 days. To perform
inspection, connect to Data Center. One
way to do that is press Refill Postage and
then select Check PBP balance.
Inspection Required
Connection to Data Center has not
occurred in 120 days. To perform
inspection, connect to Data Center. One
way to do that is press Refill Postage and
then select Check PBP balance.
Account Balance Low
You do not have enough money in your
Postage by Phone (PBP) account at the
Data Center to pay for the refill amount.
Refill a smaller amount, or send a check
to add to your account.
Cannot Reach Data Center via LAN
• Make sure that the LAN internet
cable is plugged only into an internet
connection.
• Make sure the adapter lights are lit to
show an active connection.
Refill-Information Messages
Account Balance Low
You do not have enough money
in your Postage by Phone (PBP)
account at the Data Center to pay
for the refill amount.Refill a smaller
amount, or send a check to add to
your account.
Cannot Reach Data Center via LAN
• Make sure that the LAN internet
cable is plugged only into an
internet connection.
• Make sure the adapter lights are lit
to show an active connection.
Troubleshooting
Clearing Stalls