Error Messages - Pitney Bowes DM300c series Operator's Manual

Error Messages

From time-to-time your DM300c/DM400c/DM475 Series may display
an alert or error message. An alert tells you that something needs
attention; an error message usually tells you about a DM300c/
DM400c/DM475 Series condition you can fix.
Message Description
Account
Refill amount exceeds funds
available or credit limit.
Balance
Low
Cannot
Trouble getting a connection to
the Data Centre.
Reach
Data
Centre
Connection
Connection made but lost
before transaction completed.
Lost
Inspection
In the ROI, this message
displays if a refill has not been
Due
performed within 60 days.
Inspection
After 90 days, postage cannot
be printed until a Refill/
Required
Inspection is carried out.
Connection
In the UK, every 30 days an
audit must take place. There
to Data
is a grace period of 5 days
Centre
before the machine will cease
Required
to operate.
Not
Insufficient funds in your
DM300c/DM400c/DM475
Enough
Series. Postage amount
Funds
selected exceeds maximum
funds available in meter.
Refill Too
Refill amount entered is more
than the maximum
High
DM300c/DM400c/DM475
Series will allow.
If you encounter an error that has no accompanying message (such
as "1103", "2215", etc.), press Clear/Back. If nothing happens in
5 seconds, turn off machine; wait 15 seconds, and then turn on
machine. If problem persists, call your machine supplier.
SDC755D
8 • Troubleshooting
Action
Perform Refill procedures
for smaller amount, make an
advance payment or call your
machine supplier for credit.
Try connecting again in a few
minutes.
Check the Data Centre phone
number under Setup.
Press Clear/Back; try again in a
few minutes. If problem persists
call your machine supplier.
Perform a Refill procedure. If you
do not want to add funds at this
time, simply check your account
balance.
Check your account balance.
Connect to the Data Centre to
perform the audit.
Select a lower postage amount.
Perform a funds refill to add
funds to the DM300c/DM400c/
DM475 Series.
Press Clear/Back. Repeat refill
procedure will a smaller refill
amount.
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