AT&T Synapse SB67020 Manuals

Manuals and User Guides for AT&T Synapse SB67020. We have 8 AT&T Synapse SB67020 manuals available for free PDF download: User Manual, Installation Manual, Quick Start Manual

AT&T Synapse SB67020 User Manual (194 pages)

Deskset

Brand: AT&T | Category: IP Phone | Size: 3.96 MB

Table of Contents
2
Preface

8
- Topic Navigation
  9
- Text Conventions
  11
  - SB67020 Deskset Menu Navigation
    12
- Additional Documentation
  12
Overview

13
- SB67020 Deskset
  17
  - Idle Screen
    18
  - Soft Keys
    19
  - Scroll Indicators
    19
  - Status Icons
    20
  - Call Appearances
    21
    
    Call Timer
    22
    
    Call Information
    22
    
    Call Appearance Icons
    23
    
    Call Appearance Leds
    24
  - Programmable Feature Keys
    25
    
    Programmable Feature Key Leds
    26
  - Dial-Pad Entry
    28
    
    Deskset Confirmation Screen
    29
  - Deskset Notification Screens
    29
  - Using the Speakerphone
    30
  - Using Help Screens
    30
  - Auto Attendant Information
    31
  - Caller Options
    31
Web Interface

32
- Accessing the Web User Interface (Webui)
  33
- Basic Settings
  35
- Extension Directory
  37
- Quick Dial
  41
- Voicemail Distribution
  42
- Help
  46
Deskset Settings

47
- Deskset Menu
  48
- Features
  49
- User Settings
  50
  - Greetings
    52
    
    Voicemail Greetings
    53
    
    Name Recording
    55
  - Call Management
    56
    
    Call Forward All and Call Forward-No Answer
    57
    
    Call Fwd All - Mailbox
    58
    
    Call Fwd All - Extension
    59
    
    Call Fwd All - Outside Phone Number
    60
    
    Automatic Answering
    61
  - Deskset Settings
    62
    
    Display
    63
    
    Sounds
    64
    
    Volume Settings
    65
    
    Preferred Audio Mode
    66
  - Directory Settings
    67
  - User Password
    68
    
    Change User Password
    69
- Admin Settings
  70
- Deskset Information
  71
- Operator Auto-Attendant Settings
  72
- Using Do Not Disturb (DND)
  73
Accessing Items in Lists

74
- Accessing the Call Queue List
  75
- Accessing the Park List
  76
- Accessing Voicemail
  77
- Accessing the Directory
  79
- Accessing the Call Log
  80
- Accessing the Extension List
  81
- Accessing Quick-Dial Numbers
  82
- Accessing the Redial List
  83
  - Dialing a Redial Number
    84
  - Storing Redial Entries
    85
  - Deleting Redial Entries
    86
- Searching the Directory or Extension Lists Using the Dial Pad
  87
Directory

88
Voicemail

97
- Voicemail Overview
  98
[ATA] Group Mailbox Overview

100
- Accessing Your Message List
  102
  - Message Playback
    103
  - Calling the Messenger
    105
  - Forwarding a Message
    106
    
    Forwarding a Voicemail Message
    107
    
    Recording an Introduction to Send with a Forwarded Message
    109
- Create and Send a New Message to a Distribution List
  110
  - Deleting Messages
    111
  - New Message Status Indications
    112
- Personal Voicemail Remote Operations
  113
Call Log

116
- Using the Call Log
  117
- Managing Missed Calls
  118
  - Voicemail Messages in Call Logs
    119
- Storing Call Log Entries
  120
- Deleting Call Log Entries
  121
Outgoing Calls

122
- Active Call Screen
  123
- Predialing
  124
- Live Dialing
  125
- Making a Call from a List
  126
Incoming Calls

127
- An Incoming Call Screen
  128
- Incoming Call Indication
  129
- Answering a Call
  130
- To Silence a Call
  131
- To Forward All Calls
  132
- Call Screening
  133
- Auto Answering
  134
Call Management

135
- Call Management
  136
- Held Calls
  137
- Transferring a Call Overview
  138
  - Transfer Rules
    138
  - Transferring a Call
    139
- Conferencing
  140
  - Hold and Cancel a Conference
    141
- Parking a Call
  142
  - Retrieve a Parked Call
    143
- Call Management with One Call Appearance
  144
- Call Management Using a Headset
  145
Paging

146
- Paging
  147
Troubleshooting

148
- Common Troubleshooting Procedures
  149
- Display Messages
  151
- Webui
  154
- Deskset Menu
  155
- Pc/Deskset Interaction
  156
- Calls
  157
  - Calls Generally
    157
  - Incoming Calls
    161
  - Outgoing Calls
    167
  - Voicemail
    170
- Other Deskset Features
  172
- [ATA] Group Mailbox
  
  175
Appendixes

176

AT&T Synapse SB67020 User Manual (175 pages)

Deskset

Brand: AT&T | Category: Telephone | Size: 3.5 MB

Table of Contents
2
Preface

6
- Additional Documentation
  6
- Topic Navigation
  7
- Text Conventions
  7
Overview

8
- Synapse System Overview
  9
- SB67020/025 Deskset Description
  10
  - Deskset Hard Keys
    11
- Modes of Operation
  12
  - Call Appearance Mode
    12
  - Line Appearance Mode
    12
- Setting Your Password
  13
- Soft Keys
  13
- Scroll Indicators
  13
- Deskset Status Indicators
  14
- Call Indicators
  15
- Programmable Feature Keys
  19
  - Programmable Feature Key Leds
    20
- Dial-Pad Entry
  21
- Using the Speakerphone
  22
- Using Help Screens
  22
- About the Auto Attendant
  23
  - Caller Options
    23
- TL7600 Cordless Headset (SB67025 Only)
  24
  - Cordless Headset Description
    25
  - Cordless Headset Operation
    26
Outgoing Calls

27
Incoming Calls

36
- Incoming Call Screen
  37
- Incoming Call Indication
  38
  - Incoming Calls in Line Appearance Mode
    38
- Answering a Call
  39
- Ignoring a Call
  40
- Forwarding All Calls
  41
- Call Screening
  42
- Auto Answering
  43
  - Answering Direct Intercom Calls
    44
- Answering Calls in the Call Queue
  45
  - Answering Calls from Idle Mode
    45
  - Viewing the Queued Calls List
    45
Call Management

46
Accessing Items in Lists

58
Directory

66
Voicemail

74
Call Log

89
Paging

95
- Sending a Page
  96
- Single-Zone Overhead Paging
  97
- Multi-Zone Overhead Paging
  98
Deskset Settings

99
- Deskset Menu
  100
- Features
  101
- User Settings
  103
  - Greetings
    104
    
    Voicemail Greetings
    105
    
    Name Recording
    107
  - Call Management
    108
    
    Call Forward All and Call Forward-No Answer
    109
    
    Automatic Answering
    111
  - Deskset Settings
    113
    
    Display
    114
    
    Sounds
    115
    
    Volume Settings
    116
    
    Preferred Audio Mode
    117
  - Directory Settings
    118
  - Setting and Changing Your Password
    119
    
    Changing Your Password
    120
  - Registering an Optional Cordless Headset (SB67025 Only)
    121
  - Deregistering a Cordless Headset
    122
    
    Deregistering the Cordless Headset Without the Deskset
    122
  - Cordless Accessory Registration and Deregistration Time-Out
    123
  - Setting the Voicemail to Email Mode
    124
- Admin Settings
  125
- Deskset Information
  126
- Auto-Attendant Settings
  127
- Using Do Not Disturb (DND)
  128
Web Interface

129
- Accessing the Web User Interface (Webui)
  130
  - Error Handling
    131
- Basic Settings
  132
- Personal Directory
  134
- Quick Dial
  136
- Voicemail Distribution
  137
- Help
  140
Troubleshooting

141
- Common Troubleshooting Procedures
  142
- Display Messages
  143
- Calls Generally
  145
- Incoming Calls
  149
- Outgoing Calls
  152
- Voicemail
  154
- Other Deskset Features
  157
- Webui
  159
- Pc/Deskset Interaction
  160
- TL7600 Cordless Headset (SB67025 Only)
  161
Appendixes

165

AT&T Synapse SB67020 User Manual (189 pages)

Synapse Deskset

Brand: AT&T | Category: Telephone | Size: 3.09 MB

Table of Contents
2
Preface
8
Topic Navigation
9
Text Conventions
10
SB67020 Deskset Menu Navigation
11
Additional Documentation
11
Overview
12
Synapse System Overview
13
SB67020 Deskset Description
14
Modes of Operation
15
Call Appearance Mode
15
Line Appearance Mode
16
Soft Keys
17
Scroll Indicators
17
Status Icons
18
Call Indicators
19
Call Indicators in Call Appearance Mode
20
Call Indicators in Line Appearance Mode
21
Call Status Icons
22
Call Status Leds
23
Programmable Feature Keys
24
Programmable Feature Key Leds
25
Dial-Pad Entry
27
Deskset Confirmation Screen
28
Deskset Notification Screens
28
Using the Speakerphone
29
Using Help Screens
29
About the Auto Attendant
30
Caller Options
30
Outgoing Calls
31
Active Call Screen
32
Predialing
33
Live Dialing
34
Making a Call from a List
35
Making an Intercom Call (Line Appearance Mode)
36
Incoming Calls
37
Incoming Call Screen
38
Incoming Call Indication
39
Call Appearance Mode
39
Line Appearance Mode
39
Answering a Call
40
Ignoring a Call
41
To Forward All Calls
42
Call Screening
43
Auto Answering
44
Answering Calls in the Call Queue
45
Call Management
46
Call Management
47
Placing a Call on Hold (Call Appearance Mode)
48
Placing a Call on Hold (Line Appearance Mode)
49
Transferring a Call Overview
50
Transferring a Call
51
Conferencing
52
Hold and Cancel a Conference
53
Parking a Call
54
Retrieving a Parked Call
55
Call Management with One Call Appearance
56
Call Management Using a Headset
57
Accessing Items in Lists
58
Accessing the Call Queue List
59
Accessing the Park List
60
Accessing Voicemail
61
Accessing the Directory
63
Accessing the Call Log
64
Accessing the Extension List
65
Accessing Quick-Dial Numbers
66
Accessing the Redial List
67
Dialing a Redial Number
68
Storing Redial Entries
69
Deleting Redial Entries
70
Searching the Directory or Extension Lists Using the Dial Pad
71
Accessing the Held Calls List (Line Appearance Mode)
72
Directory
73
Using the Directory
74
Viewing and Calling Directory Entries
75
Creating a New Personal List Entry
77
Editing a Personal List Entry
78
Storing Directory Entries from the Call Log or Redial List
79
Deleting a Personal List Entry
80
Directory Sort
81
Voicemail
82
Voicemail Overview
83
Group Mailbox Overview
85
Accessing Your Messages
87
Message Playback
88
Calling the Messenger
90
Forwarding a Message
91
Forwarding a Voicemail Message
92
Recording an Introduction to Send with a Forwarded Message
94
Sending a New Message to a Distribution List
95
Deleting Messages
96
New Message Status Indications
97
Accessing Your Voicemail Remotely
98
Call Log
101
Using the Call Log
102
Managing Missed Calls
103
Voicemail Messages in Call Logs
104
Storing Call Log Entries
105
Deleting Call Log Entries
106
Paging
107
Sending a Page
108
Deskset Settings
109
Deskset Menu
110
Features
111
User Settings
113
Greetings
115
Voicemail Greetings
116
Name Recording
118
Call Management
119
Call Forward All and Call Forward-No Answer
120
Automatic Answering
122
Deskset Settings
123
Display
124
Sounds
125
Volume Settings
126
Preferred Audio Mode
127
Directory Settings
128
Setting and Changing Your Password
129
Changing Your Password
130
Admin Settings
131
Deskset Information
132
Operator Auto-Attendant Settings
133
Using Do Not Disturb (DND)
134
Web Interface
135
Accessing the Web User Interface (Webui)
136
Error Handling
138
Basic Settings
139
Extension Directory
141
Quick Dial
144
Voicemail Distribution
145
Help
149
Troubleshooting
150
Common Troubleshooting Procedures
151
Display Messages
152
Calls Generally
154
Incoming Calls
158
Outgoing Calls
161
Voicemail
164
Other Deskset Features
167
Webui
169
Pc/Deskset Interaction
170
Appendixes
171

AT&T Synapse SB67020 User Manual (162 pages)

Brand: AT&T | Category: IP Phone | Size: 2.26 MB

Table of Contents
2
Preface

6
- Additional Documentation
  6
- Topic Navigation
  7
- Text Conventions
  7
Overview

8
- Synapse System Overview
  9
- SB67020 Deskset Description
  10
  - Deskset Hard Keys
    11
- Modes of Operation
  12
  - Call Appearance Mode
    12
  - Line Appearance Mode
    12
- Setting Your Password
  13
- Soft Keys
  14
- Scroll Indicators
  14
- Deskset Status Indicators
  15
- Call Indicators
  16
- Programmable Feature Keys
  20
  - Programmable Feature Key Leds
    21
- Dial-Pad Entry
  23
- Using the Speakerphone
  24
- Using Help Screens
  24
- About the Auto Attendant
  25
  - Caller Options
    25
Outgoing Calls

26
- Active Call Screen
  27
- Predialing
  28
- Live Dialing
  29
- Making a Call from a List
  30
- Calling a Busy Extension
  31
- Making an Intercom Call
  32
- Calling a Restricted Number
  33
  - Calling Restricted Numbers on Your Extension
    33
  - Calling Restricted Numbers Using Another Extension
    33
Incoming Calls

34
- Incoming Call Screen
  35
  - Incoming Call Indication
    35
- Incoming Call Indication
  36
  - Call Appearance Mode
    36
  - Line Appearance Mode
    36
- Answering a Call
  37
- Ignoring a Call
  38
- Forwarding All Calls
  39
- Call Screening
  40
- Auto Answering
  41
- Answering Calls in the Call Queue
  42
  - Answering Calls from Idle Mode
    42
  - Viewing the Queued Calls List
    42
Call Management

43
Accessing Items in Lists

55
Directory

64
Voicemail

72
Call Log

87
- Using the Call Log
  88
- Managing Missed Calls
  90
  - Listening to Voicemail from the Call Log
    91
- Storing Call Log Entries
  92
- Deleting Call Log Entries
  93
Paging

94
- Sending a Page
  95
Deskset Settings

96
- Deskset Menu
  97
- Features
  98
- User Settings
  100
  - Greetings
    101
    
    User Settings
    101
    
    Voicemail Greetings
    102
    
    Name Recording
    104
  - Call Management
    105
    
    Call Forward All and Call Forward-No Answer
    106
    
    Automatic Answering
    108
  - Deskset Settings
    109
    
    Display
    110
    
    Sounds
    111
    
    Volume Settings
    112
    
    Preferred Audio Mode
    113
  - Directory Settings
    114
  - Setting and Changing Your Password
    115
    
    Changing Your Password
    116
  - Setting the Voicemail to Email Mode
    117
- Admin Settings
  118
- Deskset Information
  119
- Auto-Attendant Settings
  120
- Using Do Not Disturb (DND)
  121
Web Interface

122
- Accessing the Web User Interface (Webui)
  123
  - Error Handling
    124
- Basic Settings
  125
- Extension Directory
  127
- Quick Dial
  129
- Voicemail Distribution
  130
- Help
  133
Troubleshooting

134
- Common Troubleshooting Procedures
  135
- Display Messages
  136
- Calls Generally
  138
- Incoming Calls
  142
- Outgoing Calls
  144
- Voicemail
  146
- Other Deskset Features
  149
- Webui
  151
- Pc/Deskset Interaction
  152

AT&T Synapse SB67020 User Manual (149 pages)

Brand: AT&T | Category: Telephone | Size: 3.4 MB

Table of Contents
2
Preface

6
- Additional Documentation
  6
- Topic Navigation
  7
- Text Conventions
  7
Overview

8
- Synapse System Overview
  9
- SB67020/025 Deskset Description
  10
  - Deskset Hard Keys
    11
- Modes of Operation
  12
  - Call Appearance Mode
    12
  - Line Appearance Mode
    12
- Setting Your Password
  13
- Soft Keys
  13
- Scroll Indicators
  13
- Deskset Status Indicators
  14
- Call Indicators
  15
- Programmable Feature Keys
  19
  - Programmable Feature Key Leds
    20
- Dial-Pad Entry
  21
- Using the Speakerphone
  22
- Using Help Screens
  22
- About the Auto Attendant
  22
  - Caller Options
    23
- TL7600 Cordless Headset (SB67025 Only)
  23
  - Cordless Headset Description
    24
  - Cordless Headset Operation
    25
Outgoing Calls

26
Incoming Calls

33
- Incoming Call Screen
  34
- Incoming Call Indication
  34
  - Incoming Calls in Line Appearance Mode
    35
- Answering a Call
  35
- Ignoring a Call
  36
- Forwarding All Calls
  36
- Call Screening
  37
- Auto Answering
  38
  - Answering Direct Intercom Calls
    39
- Answering Calls in the Call Queue
  39
  - Answering Calls from Idle Mode
    39
  - Viewing the Queued Calls List
    39
Call Management

40
Accessing Items in Lists

50
Directory

57
Voicemail

64
Call Log

77
Paging

82
- Sending a Page
  83
- Single-Zone Overhead Paging
  84
- Multi-Zone Overhead Paging
  84
Deskset Settings

86
- Deskset Menu
  87
- Features
  88
- User Settings
  90
  - Greetings
    91
    
    Voicemail Greetings
    91
    
    Name Recording
    93
  - Call Management
    94
    
    Call Forward All and Call Forward-No Answer
    94
    
    Automatic Answering
    95
  - Deskset Settings
    97
    
    Display
    97
    
    Sounds
    98
    
    Volume Settings
    99
    
    Preferred Audio Mode
    99
  - Directory Settings
    100
  - Setting and Changing Your Password
    100
    
    Changing Your Password
    101
  - Registering an Optional Cordless Headset (SB67025 Only)
    102
  - Deregistering a Cordless Headset
    103
    
    Deregistering the Cordless Headset Without the Deskset
    103
  - Cordless Accessory Registration and Deregistration Time-Out
    103
  - Setting the Voicemail to Email Mode
    104
- Admin Settings
  104
- Deskset Information
  105
- Auto-Attendant Settings
  105
- Using Do Not Disturb (DND)
  106
Web Interface

107
- Accessing the Web User Interface (Webui)
  108
  - Error Handling
    109
- Basic Settings
  109
- Personal Directory
  111
- Quick Dial
  113
- Voicemail Distribution
  114
- Help
  117
Troubleshooting

118
- Common Troubleshooting Procedures
  119
- Display Messages
  120
- Calls Generally
  121
- Incoming Calls
  125
- Outgoing Calls
  128
- Voicemail
  130
- Other Deskset Features
  132
- Webui
  134
- Pc/Deskset Interaction
  135
- TL7600 Cordless Headset (SB67025 Only)
  136
Appendixes

140

AT&T Synapse SB67020 Installation Manual (167 pages)

Brand: AT&T | Category: Telephone System | Size: 5.36 MB

Table of Contents
2
Preface

5
- Additional Documentation
  5
- Topic Navigation
  6
- Text Conventions
  6
- System Overview
  8
- Recommended Installation Sequence
  14
- Planning Your System and Network Configuration
  16
  - Network Requirements
    16
  - About Appearance Modes
    17
  - Extension Assignments
    18
  - Placement Considerations
    18
  - Power Considerations
    19
  - Other Preparations
    19
- Assigning Telephone Lines and Extensions
  20
- Connecting Analog Devices to the ATA
  21
- Overhead Paging Overview
  23
  - Single-Zone Paging
    24
  - Multi-Zone Paging
    25
  - Verified Overhead Paging Devices
    26
- Door Phones Overview
  27
- ATA Fax Line Configuration
  29
  - PSTN Gateway
    29
  - T1 Gateway and SIP Gateway
    30
- Gateway and ATA Placement
  31
  - Rack Mounting
    31
  - Wall Mounting
    32
  - Grounding
    33
- Gateway Installation
  34
- Deskset Installation
  37
- SB67050 ATA Installation
  44
- SB67040 Cordless Handset Installation
  49
  - Charger Installation
    49
  - Battery Installation
    50
  - Www.telephones.att.com/Smb
    50
  - Battery Charging
    51
- TL7600 Cordless Headset Installation
  52
  - Charger Installation
    52
  - Battery Installation
    53
  - Battery Charging
    54
Getting Started

55
- PSTN Gateway Features
  56
- T1 Gateway Features
  58
- SIP Gateway Features
  60
- Gateway Front Panel Interface
  62
  - Gateway Configuration
    63
  - Upgrade Gateway Software
    65
- ATA Features
  67
- ATA Front Panel Interface
  69
  - ATA Configuration
    70
  - Upgrade ATA Software
    70
- Deskset IP Settings
  72
  - Set/Edit Static IP
    73
  - IP Status
    74
- Upgrade Deskset Software
  75
System Configuration

76
- Webui Overview
  77
  - Accessing the Administrator Webui
    78
  - Error Handling
    80
- System Settings
  81
- Configuring a Trunk Port (FXO) Door Phone
  83
- Line Configuration
  89
- Updating Devices
  90
- Product Registration
  93
Troubleshooting

95
- Common Troubleshooting Procedures
  96
- Initial Installation
  105
- Display Messages
  106
  - T1 Gateway Indicators
    109
  - PSTN Gateway Setup
    111
- Webui
  112
  - Administrator Webui
    112
  - System Upgrade
    117
  - User Webui
    118
- Pc/Deskset Interaction
  119
- Other Deskset Features
  120
- SB67050 Analog Terminal Adapter
  123
  - General Troubleshooting
    123
  - Music on Hold (Moh)
    125
  - Overhead Paging (OHP)
    128
  - Fax Configuration
    137
  - Analog Phone
    140
  - Group Mailbox
    141
Appendixes

142
Appendix A: IP Addresses and Connectivity

142
Appendix B: Technical Specifications

143
Appendix C: Default Settings

146
Appendix D: Part Lists

150

AT&T Synapse SB67020 Quick Start Manual (25 pages)

Deskset

Brand: AT&T | Category: Telephone | Size: 3.22 MB

AT&T Synapse SB67020 Quick Start Manual (26 pages)

Deskset

Brand: AT&T | Category: Telephone | Size: 3.29 MB

AT&T Categories

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More AT&T Manuals

AT&T Synapse SB67020 Manuals

Table of Contents

Preface

Overview

Web Interface

Deskset Settings

Accessing Items in Lists

Directory

Voicemail

[ATA] Group Mailbox Overview

Call Log

Outgoing Calls

Incoming Calls

Call Management

Paging

Troubleshooting

[ATA] Group Mailbox

Appendixes

Table of Contents

Preface

Overview

Outgoing Calls

Incoming Calls

Call Management

Accessing Items in Lists

Directory

Voicemail

Call Log

Paging

Deskset Settings

Web Interface

Troubleshooting

Appendixes

Table of Contents

Table of Contents

Preface

Overview

Outgoing Calls

Incoming Calls

Call Management

Accessing Items in Lists

Directory

Voicemail

Call Log

Paging

Deskset Settings

Web Interface

Troubleshooting

Table of Contents

Preface

Overview

Outgoing Calls

Incoming Calls

Call Management

Accessing Items in Lists

Directory

Voicemail

Call Log

Paging

Deskset Settings

Web Interface

Troubleshooting

Appendixes

Table of Contents

Preface

Getting Started

System Configuration

Troubleshooting

Appendixes

Appendix A: IP Addresses and Connectivity

Appendix B: Technical Specifications

Appendix C: Default Settings

Appendix D: Part Lists

Table of Contents

Table of Contents

Related Products

AT&T Categories