Display Messages - AT&T SB67020 User Manual

Synapse SB67020 Deskset User's Guide

Display Messages

The screen is blank or the Deskset menu does not work.
Probable Cause
There may be no power or
the Deskset may need to be
reset.
The screen displays Joining Site... for more than one minute.
Probable Cause
The Gateway is failing to
synchronize with a Deskset
configured for a different
system configuration.
The screen displays Network Down.
Probable Cause
The Ethernet cable is
unplugged.
There may be a problem with
the office network.
The screen displays Synch Failed.
Probable Cause
The device synch failed when
trying to connect to the
system.
The maximum number of that
type of device has been
reached.
Troubleshooting
Corrective Action
See "To resolve a blank screen or device that

does not work at all:" on page
Reset the Deskset to factory defaults. Insert a pen

or paper clip into the reset hole and press for
more than five seconds.
Corrective Action
Always disconnect the LAN cable before restoring

factory defaults (by pressing the RESET button
more than five seconds).
Corrective Action
Ensure that one end of the Ethernet cable is

plugged into the port marked LAN on the device
and that the other end is plugged into your office
LAN.
Confirm that the Ethernet port light next to the

Ethernet port is green. If it is not, unplug the
cable and plug it in again.
Check if other network devices, such as

computers, are communicating with the network.
If not, then contact your IT administrator.
Corrective Action
Reset the device. Insert a pen or paper clip into

the reset hole and press for more than five
seconds.
A device must be removed from the network and

deleted from the system before another device
can be added.
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