Incoming Calls - AT&T SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide
You are unable to manually forward a call to voicemail.
Probable Cause
You cannot forward incoming
Ring Group calls and
incoming Call Queue calls to
voicemail.
You don't hear a Park Ringback tone.
Probable Cause
The Ringer volume is set to
OFF.

Incoming Calls

Your Deskset does not receive incoming calls.
Probable Cause
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
Troubleshooting
Corrective Action
Nothing. The system administrator can designate

a Deskset as a forwarding destination if the Ring
Group call is unanswered. If that Deskset does
not answer the forwarded call, the call will be
forwarded again according to that Deskset's
settings.
Corrective Action
On the Deskset, press the VOL + button.

Corrective Action
Verify that Do Not Disturb is off. Make sure that

DND is not in the top right corner of the Deskset
display. Press MENU –> 1 –> 5 (Call Appearance
mode) or MENU –> 1 –> 4 (Line Appearance
mode) to turn this feature off.
Call Appearance mode only — Verify that Call

Forward All is off. Make sure that FWD is not in
the top right corner of the Deskset display. Press
MENU –> 1 –> 6 to turn this feature off.
Incoming calls may be directed to a Ring Group

or Call Queue that you are not part of. Calls may
also be redirected via DID numbers and Trunk
Routing.
Line Appearance mode only — Incoming calls on

the line are being forwarded to a CFNA
destination and the Seconds before
Forwarding setting is 0 Seconds. See your
system administrator.
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