Transferring A Call To A Busy Extension - AT&T SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide
press




3. To complete the transfer, press
0:08
202
Transfer
A Call Transferred screen appears for two seconds. When the transfer is complete,
the screen returns to Idle mode.

Transferring a call to a busy extension

If you try to transfer a call to an extension in your office that is on an active call or is
paging, the Extension Status screen reads on a call, as shown in Figure 19.
If the other extension has Do Not Disturb ON, the Extension Status screen reads Busy,
as shown in Figure 19.
Extension with Active Call or Paging
You can press:

Continue
Deskset's screen, and the other party can answer your call if they wish.

Mailbox.
Call Management

to view the next set of transfer options, which includes:
to select an Auto Attendant to which to transfer the call.
AutoAtt
to select a Call Queue (if available) to which to transfer the call. All
Call Q
available phones in the selected Call Queue ring immediately.
to select a Ring Group (if available) to which to transfer the call.
RingGrp
2
Call Transferred.
Figure 19. Extension Status Screens
to call the other extension. Your incoming call appears on the other
to transfer the waiting party directly to the other extension's Personal
Xfer VM
.
Transfer
Extension with DND ON
44
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