Other Deskset Features - AT&T Synapse SB67020 User Manual

Other Deskset Features

Symptom
Other Desksets do not
appear in the extension list.
I am unable to record a
greeting.
There is no key so I
cannot forward messages to
a Distribution list.
Troubleshooting
Synapse SB67020 User's Guide
Probable Cause
The Deskset is not connected
to the same subnet as the
other Desksets.
The selected Deskset is set
up to forward all calls.
The key is not
present unless the
Distribution List feature is
enabled and the extension
user created at least one
Distribution List.
Corrective Action
Verify that the first two sections of the IP address (the

portion before the second "dot") match the IP addresses
of the other Desksets or that the subnets are set up to
communicate with each other. Press MENU –> 4 at a
Deskset to find the IP address.
If the other Desksets have been assigned static IP

addresses, you may have to assign your Deskset a static
IP address to match the other Desksets.
Select a different Deskset to record the greeting.

Disable the call forwarding on the selected Deskset. Press

MENU –> 1 –> 6.
Log into the WebUI as a user and click

Voicemail Distribution. Enable Voicemail Distribution,
and create one or more Distribution Lists.
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Other Deskset Features