Call Indicators In Call Appearance Mode - AT&T SB67020 User Manual

Call Indicators in Call Appearance mode

When there are multiple calls in Call Appearance mode,
Review calls by pressing the
the beginning. Reviewing calls does not access the calls. Press a Call Appearance key to answer a call or take a call off hold.
While you are on an active call and another call comes in, the incoming call screen takes over the display. You can:
answer the call by pressing the flashing green key or by pressing

return to the active call screen by pressing

(the ringing continues). Unanswered incoming calls are forwarded according to the Call Forward–No Answer setting
customized by the system administrator.
forward the incoming call to voicemail by pressing

stays with the second call. You can press:
or the

to listen to the message that the second caller is leaving. The first call is put on hold.

to interrupt the second caller's message and answer the call.

When all the Call Appearances are in use:
You cannot start a new call by lifting the handset, or by pressing SPEAKER or HEADSET. Instead, the screen briefly

displays Call capacity reached. Park or end a Call to make a Call Appearance available.
Unanswered incoming calls are forwarded according to the Call Forward–No Answer setting customized by the system

administrator. The default setting for Call Forward–No Answer is Voicemail.
Overview
Synapse SB67020 Deskset User's Guide
and navigation key. After viewing the last call, press the navigation key again to return to
and navigation key to return to the first call screen.
and icons indicate the presence of other calls.
. The previous active call is put on hold.
(ringing is silenced) or by pressing the
. Your conversation with the first call continues, but the screen
20
and navigation key