System Upgrade - AT&T SB67010 PSTN Installation Manual

Synapse Installation Guide
My hold announcement is cut off.
Probable Cause
Hold announcements in later
versions of Synapse are
limited to two minutes.

System Upgrade

A Synapse device becomes sluggish or unresponsive during or immediately after software
upgrade.
Probable Cause
Cannot connect to AT&T
server or the device
encountered an unexpected
problem.
During device upgrade one of the following messages appears: "UNKNOWN ERROR Current image
version" or "UNKNOWN ERROR".
Probable Cause
A communication error
between the devices and the
server.
Troubleshooting
Corrective Action
Record your hold announcement again. Keep it

under two minutes in length.
Corrective Action
Disconnect the power to the device, wait a few

minutes, then reconnect the power and try the
upgrade process again.
Corrective Action
If this failure occurred after clicking

, power cycle each device that
did not get upgraded. Unplug the power cord and
plug it back in. As each device reboots, it
automatically updates (if it detects updated
software in the system).
Wait 30 minutes to allow for the device to

update. If the system has a very low bandwidth
Internet connection, it may take up to 4 hours.
If this failure occurred during a manual

single-device update, power cycle the device that
did not get upgraded. Unplug the power cord and
plug it back in. As the device reboots, it
automatically updates (if it detects updated
software in the system).
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