Accessing The Held Calls List (Line Appearance Mode) - AT&T SB67020 User Manual

Accessing the Held Calls List (Line Appearance mode)

When you or anyone else in your office puts an external call on hold, the call is displayed in the Held Calls List. From the Held
Calls List, you can view and retrieve any held call in the system.
Your Deskset Line Appearance LEDs also show which lines have held calls on them, but only for the lines assigned to your Deskset.
All Desksets in the system may not have the same lines assigned to them. For example, your department may have lines 1 to 4
assigned to your Desksets. Another department in your company may have lines 5 to 8 assigned to their Desksets. Using the Held
Calls List at your Deskset, you can access calls being held on lines 1 to 8.
 To view and retrieve calls from the Held Calls List:
Figure 82. Held Calls List
Accessing Items in Lists
Synapse SB67020 Deskset User's Guide
1. Press MENU, then 1, then 1.
The Calls on Hold screen appears, as shown in Figure 82.
2. Press the or navigation key to highlight the desired call.
3. Press SELECT to retrieve the call.
The call becomes active on your Intercom line. Any previous active call on your Deskset
goes on hold.
If you place a Line Appearance call on hold then retrieve the same call from the Held
Calls List, you will only be able manage the call on the Intercom line.
72