Call Management With One Call Appearance - AT&T SB67020 User Manual

Call Management with one Call Appearance

This section applies to Call Appearance mode only.
If your system administrator has configured your Deskset with one Call Appearance key, some features are restricted. These
restrictions also apply when the Deskset has more than one Call Appearance key, and all Call Appearances are occupied.
If you are on an active call, held call, or incoming call, additional incoming calls cannot be received. Callers are forwarded

straight to the Call Forward – No Answer destination. You also cannot screen calls.
When the sole Call Appearance is occupied, you cannot dial or predial.

When the sole Call Appearance is occupied, if you attempt to call a number from a list

(such as the Call Log), or if you attempt to transfer a call or use the conference feature, a
screen such as the one shown in Figure 56 appears.
Call Management
Synapse SB67020 Deskset User's Guide
56
Call capacity reached.
Figure 56. Call Capacity
Reached