Music On Hold (Moh) - AT&T SB67010 PSTN Installation Manual

Synapse Installation Guide

Music on Hold (MoH)

Music on Hold (MoH) is not playing and the AUX IN LED is OFF.
Probable Cause
MoH is disabled.
MoH is not playing and the AUX IN LED is solid RED, but MoH is enabled in the WebUI.
Probable Cause
MoH not properly connected
and no connected equipment
is detected in AUX IN.
MoH audio is interrupted.
Probable Cause
Hold Announcement is
enabled.
My audio player jack is not the same size as the supplied audio cable.
Probable Cause
Your audio device does not
have a 3.5mm audio out jack.
Troubleshooting
Corrective Action

Corrective Action

Corrective Action

Corrective Action

Do not exceed the ATA AUX IN input specifications. Grossly exceeding these
specifications can damage the ATA. See
on page 142.
124
Log on to the WebUI as administrator, click
System Settings, then Hold Settings. Set
Select Port to be ATA: AUX IN and then click
.
Verify that an audio source is connected to AUX
IN on the ATA and power is applied.
The Hold Announcement is a feature that repeats
a recorded audio clip at regular intervals during
MoH.
For more information, see the Synapse
Administrator's Guide at
www.telephones.att.com/synapse
guides
.
Use a different audio cable with ends to fit your
audio device and the 3.5mm AUX IN jack on the
ATA.
"Appendix B: Technical Specifications"
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