Call Management - AT&T SB67020 User Manual

Call Management

Synapse SB67020 Deskset User's Guide
This chapter describes the call management features of the SB67020 Deskset. The Deskset
enables you to put calls on hold, transfer calls, park calls, and create conference calls.
Deskset call management features and procedures differ depending on whether your system
is in Call Appearance or Line Appearance mode. This chapter describes the differences
between the two modes.
"Call Management" on page 47
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"Placing a Call on Hold (Call Appearance Mode)" on page 48
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"Placing a Call on Hold (Line Appearance Mode)" on page 49
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"Transferring a Call Overview" on page 50
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"Conferencing" on page 52
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"Parking a Call" on page 54
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"Call Management with one Call Appearance" on page 56
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"Call Management Using a Headset" on page 57.
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