Page 1 User’s Guide AT&T SB67020 Deskset © 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue .0 /11...
Page 2: Table Of Contents
Synapse SB67020 Deskset User’s Guide ONTENTS Preface..................................8 Topic Navigation ................................................9 Text Conventions ...............................................10 SB67020 Deskset Menu Navigation....................................11 Additional Documentation ............................................11 Overview .................................. 12 Synapse System Overview ............................................13 SB67020 Deskset Description..........................................14 Modes of Operation..............................................15 Call Appearance Mode...........................................15 Line Appearance Mode..........................................16 Soft Keys ..................................................17...
Page 3 Synapse SB67020 Deskset User’s Guide About the Auto Attendant ............................................30 Caller Options ............................................30 Outgoing Calls................................. 31 Active Call Screen ..............................................32 Predialing..................................................33 Live Dialing ...................................................34 Making a Call from a List............................................35 Making an Intercom Call (Line Appearance Mode)...................................36 Incoming Calls................................. 37 Incoming Call Screen...............................................38...
Page 4 Synapse SB67020 Deskset User’s Guide Conferencing................................................52 Hold and Cancel a Conference ......................................53 Parking a Call ................................................54 Retrieving a Parked Call ........................................55 Call Management with one Call Appearance....................................56 Call Management Using a Headset ........................................57 Accessing Items in Lists ............................58 Accessing the Call Queue List ..........................................59 Accessing the Park List ............................................60...
Page 5 Synapse SB67020 Deskset User’s Guide Voicemail .................................. 82 Voicemail Overview ..............................................83 Group Mailbox Overview............................................85 Accessing Your Messages............................................87 Message Playback ............................................88 Calling the Messenger ...........................................90 Forwarding a Message ...........................................91 Forwarding a Voicemail Message ....................................92 Recording an Introduction to Send with a Forwarded Message......................94 Sending a New Message to a Distribution List...................................95...
Page 6 Synapse SB67020 Deskset User’s Guide Voicemail Greetings........................................116 Name Recording..........................................118 Call Management........................................... 119 Call Forward All and Call Forward–No Answer............................. 120 Automatic Answering........................................122 Deskset Settings ............................................ 123 Display ..............................................124 Sounds..............................................125 Volume Settings..........................................126 Preferred Audio Mode ........................................ 127 Directory Settings..........................................
Page 7 Synapse SB67020 Deskset User’s Guide Calls Generally................................................. 154 Incoming Calls................................................158 Outgoing Calls ................................................. 161 Voicemail..................................................164 Other Deskset Features............................................167 WebUI ................................................... 169 PC/Deskset Interaction ............................................170 Appendixes ................................171 Appendix A: Soft Keys ............................................171 Appendix B: Technical Specifications ......................................173 Appendix C: Maintenance ...........................................
Page 8: Preface
132 for instructions on checking the software version on the Deskset. Although the Quick Start Guide also includes information on using the Deskset, this guide has information on setting up the SB67020 Deskset and more complete information on feature usage.
Page 9: Topic Navigation
Synapse SB67020 Deskset User’s Guide Topic Navigation This User’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions within the User’s Guide. Back to Table of Contents Click on the page heading to move to the Table of Contents.
Page 10: Text Conventions
Synapse SB67020 Deskset User’s Guide Text Conventions Table 1 lists text formats and their uses. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that appears on the screen in a title, menu, or prompt. HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Page 11: Sb67020 Deskset Menu Navigation
Synapse SB67020 Deskset User’s Guide SB67020 Deskset Menu Navigation To access items in the menus, you can either use the navigation key to scroll to the function and press SELECT or press a dial- pad key. The procedures in this guide use dial-pad entry as the preferred method for selecting a function.
Page 12: Overview
This chapter introduces the SB67020 Deskset and provides an overview of the Synapse System and the external features of the Deskset.
Page 13: Synapse System Overview
Synapse SB67020 Deskset User’s Guide Synapse System Overview Your Deskset is part of the Synapse System. Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Synapse uses a distributed control system over a Local Area Network (LAN). Figure 2 illustrates...
Page 14: Sb67020 Deskset Description
Synapse SB67020 Deskset User’s Guide SB67020 Deskset Description Figure 3 identifies and describes the display and key functional areas for the SB67020 Deskset. Liquid Crystal Display (LCD) Voicemail Indicator Provides controls and Illuminates when there are new information for using the Voicemail messages.
Page 15: Modes Of Operation
(232-555-0176, for example) or other extensions (Extension 220, for example). You can access each Call Appearance by pressing a Programmable Feature Key. By default, the top two Programmable Feature Keys on the SB67020 Deskset are Call Appearance keys.
Page 16: Line Appearance Mode
Synapse SB67020 Deskset User’s Guide Line Appearance Mode In Line Appearance mode, each line also corresponds to a Programmable Feature Key on the Deskset. These are called Line Appearance keys in this User’s Guide. Unlike Call Appearance mode, each Line Appearance key represents an actual physical line connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways providing up to 16 lines).
Page 17: Soft Keys
Synapse SB67020 Deskset User’s Guide Soft Keys Soft keys are a set of three context-sensitive keys that provide functions based on the screen. The top example as illustrated in Figure 5 shows the soft key labels on the active call screen in Call Appearance mode.
Page 18: Status Icons
Synapse SB67020 Deskset User’s Guide Status Icons Status Icons show Deskset status in the upper right-hand corner of the display as shown in Figure 6 and as described in Table 2. Status Icon Area Figure 6. Sample Status Icons Table 2. Status Icons...
Page 19: Call Indicators
Synapse SB67020 Deskset User’s Guide Call Indicators When the Deskset has an incoming, ongoing, or Held call, information about the call appears on the display. The Deskset screen displays one call at a time. You can access each call by pressing a Call Appearance or Line Appearance key. The LEDs in these keys reflect the call status.
Page 20: Call Indicators In Call Appearance Mode
Synapse SB67020 Deskset User’s Guide Call Indicators in Call Appearance mode When there are multiple calls in Call Appearance mode, icons indicate the presence of other calls. Review calls by pressing the navigation key. After viewing the last call, press the navigation key again to return to the beginning.
Page 21: Call Indicators In Line Appearance Mode
Synapse SB67020 Deskset User’s Guide Call Indicators in Line Appearance mode In Line Appearance mode, Line Appearance key LEDs indicate the presence of other calls. While you are on an active call and another call comes in, the incoming call screen takes over the display. You can: answer the call by pressing the flashing green key or by pressing .
Page 22: Call Status Icons
Synapse SB67020 Deskset User’s Guide Call Status Icons Table 3 shows and describes the call status icons. The number beside an icon indicates the number of the associated Call Appearance or Line Appearance key. See “Programmable Feature Keys” on page 24 for a complete description.
Page 23: Call Status Leds
Synapse SB67020 Deskset User’s Guide Call Status LEDs The Call Status LED flash patterns indicate call status as described in Table 4. Table 4. Call Status LED Activity Call Appearance Mode Line Appearance Mode LED Activity Description LED Activity Description...
Page 24: Programmable Feature Keys
Synapse SB67020 Deskset User’s Guide Programmable Feature Keys The SB67020 Deskset has ten Programmable Feature keys as shown in Figure 3 on page 14. In Call Appearance mode, key 1 is a Call Appearance, and is not programmable. Your system administrator can program the other nine keys to be used as Call Appearances, function keys, or Quick-Dial keys.
Page 25: Programmable Feature Key Leds
Synapse SB67020 Deskset User’s Guide Programmable Feature Key LEDs The Programmable Feature Key LED flash patterns indicate call and feature status as described in Table 6. Table 6. Programmable Feature Keys LED Activity LED Activity Description Call 1, Call 2, Call 3,..., Call 10...
Page 26 Synapse SB67020 Deskset User’s Guide Table 6. Programmable Feature Keys LED Activity (Continued) LED Activity Description Directory Not applicable Call Log No new calls Steady ORANGE One or more new missed calls Messages No new messages Steady ORANGE One or more new messages...
Page 27: Dial-Pad Entry
The # and * keys have been assigned special characters, as shown in Figure 9. Repeatedly pressing these keys cycles through each special character in the order shown. SB67020 Deskset Special Characters Key Press ‘ – & Figure 9. SB67020 Deskset Special Character Assignment Overview...
Page 28: Deskset Confirmation Screen
Synapse SB67020 Deskset User’s Guide Deskset Confirmation Screen Confirmation screens require that you confirm a choice by pressing as shown in Figure 10. Are you sure you w ant to delete this entry? Figure 10. Confirmation Screen Deskset Notification Screens Notification screens appear briefly to alert you that an action has been completed, provide a status update, or give a warning, as shown in Figure 11.
Page 29: Using The Speakerphone
Synapse SB67020 Deskset User’s Guide Using the Speakerphone When the speakerphone is active, the SPEAKER key is lit. To use the speakerphone:  To initiate a call, press SPEAKER. The key becomes backlit and you hear a dial tone. Begin dialing.
Page 30: About The Auto Attendant
Synapse SB67020 Deskset User’s Guide About the Auto Attendant This section applies to Call Appearance mode only. When set to Call Appearance mode, the Synapse system features an Auto Attendant that answers incoming calls and automatically transfers them to a Synapse extension or extensions. The targets for these transfers may depend on the time of day.
Page 31: Outgoing Calls
UTGOING ALLS The SB67020 Deskset provides several methods for making a call. If you are in Idle mode or have calls on hold, you can predial a phone number and then go off hook to call the number. You can make a call at any time by choosing an off-hook method, then dialing a number. This is referred to as Live Dialing.
Page 32: Active Call Screen
Synapse SB67020 Deskset User’s Guide Active Call Screen The Active Call screen, as shown in Figure 13, appears while you are on a call. Call Timer 0:05 Call-Status Icon Called Phone Number 9-232-555-0176 Transfer Conf Park Figure 13. Active Call Screen Table 7.
Page 33: Predialing
Synapse SB67020 Deskset User’s Guide Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a dial-pad key.
Page 34: Live Dialing
Synapse SB67020 Deskset User’s Guide Live Dialing You can make a call by going off hook, then dialing a phone number.  To dial a live number: 1. Do one of the following to go off hook (to hear the dial tone) from Idle mode: 9-232-5 Lift the handset.
Page 35: Making A Call From A List
Synapse SB67020 Deskset User’s Guide Making a Call from a List  To make a call from a list: 1. Access the desired list entry. For example, in Call Appearance mode, press MENU, then 1, 'LUHFWRU\ and then 7. The Directory screen appears, as shown in Figure 17. See “Accessing Items...
Page 36: Making An Intercom Call (Line Appearance Mode)
Synapse SB67020 Deskset User’s Guide Making an Intercom Call (Line Appearance Mode) In Line Appearance mode, your Deskset uses an outside line any time you go off hook by lifting the handset, pressing SPEAKER, or by some other method. To make an internal (extension-to-extension) call, you must use the Intercom Programmable Feature Key.
Page 37: Incoming Calls
Synapse SB67020 Deskset User’s Guide H A P T E R NCOMING ALLS When a call comes in, the Deskset rings and the incoming call information appears as shown at left. The screen displays the caller’s name and number (if available). If there is more than one incoming call, the new calls are assigned to Call Appearance/Line Appearance keys while the oldest call remains on the screen.
Page 38: Incoming Call Screen
Synapse SB67020 Deskset User’s Guide Incoming Call Screen The Incoming Call and Active Call screens are shown in Figure 21. Press Answer Incoming Call Active Call Figure 21. Incoming Call and Active Call Table 8. Incoming Call Screen Soft Keys...
Page 39: Incoming Call Indication
Synapse SB67020 Deskset User’s Guide Incoming Call Indication When there is an incoming call, the Deskset rings. See “Sounds” on page 125. Graham Bell Do Not Disturb and Ring Delay both affect the onset of ringing. See “Using Do Not 232-555-0176 Disturb (DND)”...
Page 40: Answering A Call
Synapse SB67020 Deskset User’s Guide Answering a Call To answer a call:  To answer an incoming call, as shown in Figure 25, do one of the following: Graham Bell Lift the handset.  232-555-0176 Answ er Ignore Fw dVM Press to answer using the Preferred Audio method.
Page 41: Ignoring A Call
Synapse SB67020 Deskset User’s Guide Ignoring a Call You can ignore an incoming call by pressing to silence the ringer. The silenced ringer icon ( ) appears. If you are on an active or held call, after the incoming call has been ignored, the screen returns to the call you were on before the incoming call.
Page 42: To Forward All Calls
Synapse SB67020 Deskset User’s Guide To Forward All Calls This feature applies to Call Appearance mode only. You can forward all calls to the destination that you specified in the User Settings. See “Call Forward All and Call Forward–No Answer” on page 120.
Page 43: Call Screening
Synapse SB67020 Deskset User’s Guide Call Screening This feature applies to Call Appearance mode only. When an incoming call goes to Voicemail, the Message icon ( ) appears to indicate that recording is in progress. You can listen to the recording in progress and interrupt it at any time by answering the call. If another incoming call occurs while screening a call, the Deskset screen displays the new call.
Page 44: Auto Answering
Synapse SB67020 Deskset User’s Guide Auto Answering This feature applies to Call Appearance mode only. You can set your Deskset to answer calls automatically, without your having to touch the phone to answer. When you enable Auto Answer, ANS appears at the top of the Deskset screen as shown in Figure 31 unless DND and FWD are active, since Auto Answer is disabled when they are on.
Page 45: Answering Calls In The Call Queue
Synapse SB67020 Deskset User’s Guide Answering Calls in the Call Queue This feature applies to Call Appearance mode only. Your system administrator may have set up your Deskset as a Call Queue Agent. Incoming calls are directed to your Deskset and all other assigned Call Queue Agents.
Page 46: Call Management
H A P T E R ANAGEMENT This chapter describes the call management features of the SB67020 Deskset. The Deskset enables you to put calls on hold, transfer calls, park calls, and create conference calls. Deskset call management features and procedures differ depending on whether your system is in Call Appearance or Line Appearance mode.
Page 47: Call Management
Synapse SB67020 Deskset User’s Guide Call Management Call Management begins with the Active Call screen shown in Figure 34. The Call Status icons are described in “Call Status Icons” on page Figure 34. Active Call Screen Table 9. Active Call Screen Description...
Page 48: Placing A Call On Hold (Call Appearance Mode)
Synapse SB67020 Deskset User’s Guide Placing a Call on Hold (Call Appearance Mode) To hold calls and manage held calls:  1. When you are on an active call, as shown in Figure 35, press HOLD. 0:05 Graham Bell The Held Call Appearance icon appears, as shown in Figure 36.
Page 49: Placing A Call On Hold (Line Appearance Mode)
Synapse SB67020 Deskset User’s Guide Placing a Call on Hold (Line Appearance Mode) In Line Appearance mode, all Desksets that share assigned lines can view held calls and take calls off hold. To hold calls and manage held calls: ...
Page 50: Transferring A Call Overview
Synapse SB67020 Deskset User’s Guide Transferring a Call Overview This section applies to Call Appearance mode only. To make calls available to other Desksets when your system is in Line Appearance mode, put a call on hold. Someone at another Deskset can retrieve the call if that line has been assigned to their Deskset as described in “Placing a Call on Hold (Line Appearance Mode)”...
Page 51: Transferring A Call
Synapse SB67020 Deskset User’s Guide Transferring a Call To transfer a call to an extension, phone number, or Group Mailbox:  1. Press from the Active Call screen, as shown in Figure 39. The call is automatically 0:05 put on hold and the Transfer Setup screen appears, as shown in Figure 40. Do one of the...
Page 52: Conferencing
Synapse SB67020 Deskset User’s Guide Conferencing You can set up a conference call with yourself and two telephone numbers (either internal, outside, or with both). The figures below show Call Appearance mode, but the procedure is the same in Line Appearance mode.
Page 53: Hold And Cancel A Conference
Synapse SB67020 Deskset User’s Guide Hold and Cancel a Conference The figures below show Call Appearance mode, but the procedure is the same in Line Appearance mode. To put a conference on hold:  When you are participating in a conference call, you can put both calls on hold by pressing 0:15 HOLD.
Page 54: Parking A Call
Synapse SB67020 Deskset User’s Guide Parking a Call This feature applies to Call Appearance mode only. You can park either active or held outside calls. Parking a call is similar to putting a call on Hold, but any extension on the system can retrieve a parked call.
Page 55: Retrieving A Parked Call
Synapse SB67020 Deskset User’s Guide Retrieving a Parked Call You can retrieve parked calls from any extension in the system.  To retrieve a parked call: If you know the extension number of the parked call, dial it. You will retrieve the parked call.
Page 56: Call Management With One Call Appearance
Synapse SB67020 Deskset User’s Guide Call Management with one Call Appearance This section applies to Call Appearance mode only. If your system administrator has configured your Deskset with one Call Appearance key, some features are restricted. These restrictions also apply when the Deskset has more than one Call Appearance key, and all Call Appearances are occupied.
Page 57: Call Management Using A Headset
Synapse SB67020 Deskset User’s Guide Call Management Using a Headset You can use a corded or cordless headset with the SB67020 Deskset if it is plugged into the jack on the bottom of the Deskset. The cordless headset must provide its own wireless radio.
Page 58: Accessing Items In Lists
Synapse SB67020 Deskset User’s Guide H A P T E R CCESSING TEMS IN ISTS The Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, have other features associated with them that are explained elsewhere in this guide.
Page 59: Accessing The Call Queue List
Synapse SB67020 Deskset User’s Guide Accessing the Call Queue List This feature applies to Call Appearance mode only. The system administrator can forward Incoming Calls to the Call Queue. The Queued Calls list contains unanswered calls. If the system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension becomes idle.
Page 60: Accessing The Park List
Synapse SB67020 Deskset User’s Guide Accessing the Park List This feature applies to Call Appearance mode only. Use the Park List screen to access parked calls from any extension.  To access an entry in the Park List: Press MENU, then 1, and then 2 to access the Park List screen shown in Figure 61.
Page 61: Accessing Voicemail
Synapse SB67020 Deskset User’s Guide Accessing Voicemail For more information about Voicemail, see “Voicemail” on page To access an entry from Voicemail:  1. Call Appearance mode: Press MENU, then 1, and then 4 to access the Messages screen. Messages...
Page 62 Synapse SB67020 Deskset User’s Guide To access an entry from Voicemail: (Continued)  If your system administrator has assigned a Group Mailbox to you, a list of your Personal Messages Mailbox and the Mailbox List appears, as shown in Figure 65.
Page 63: Accessing The Directory
Synapse SB67020 Deskset User’s Guide Accessing the Directory By default, the Directory screen displays the combination of all three Directory lists—Personal, System, and Extension. You can choose to view any combination of the lists. See “Viewing and Calling Directory Entries” on page To access a Directory entry: ...
Page 64: Accessing The Call Log
Synapse SB67020 Deskset User’s Guide Accessing the Call Log For more information about the Call Log, see “Call Log” on page 101 To access the Call Log list:  Call Appearance mode: Press MENU, then 1, and then 8 to access the Call Log screen shown...
Page 65: Accessing The Extension List
Synapse SB67020 Deskset User’s Guide Accessing the Extension List You can access the Extension List as part of the Directory when the phone is idle. See “Accessing the Directory” on page When you go off-hook, you can access the Extension List using the soft key that appears.
Page 66: Accessing Quick-Dial Numbers
Synapse SB67020 Deskset User’s Guide Accessing Quick-Dial Numbers If configured by the system administrator, you have one or more Quick-Dial buttons among the Programmable Feature Keys shown in Figure 70 (Call Appearance mode shown). To access and dial Quick-Dial numbers: ...
Page 67: Accessing The Redial List
Synapse SB67020 Deskset User’s Guide Accessing the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 72. 5HGLDO 9-232-555-0176 Number, time and date 11:15a Oct 20 Store Delete Callback Figure 72.
Page 68: Dialing A Redial Number
Synapse SB67020 Deskset User’s Guide Dialing a Redial Number To dial a Redial number:  Call Appearance mode—Press MENU, then 1, and then 9 to access the Redial list, as shown 5HGLDO in Figure 73. 9-232-555-0176 11:15a Oct 20 Line Appearance mode—Press MENU, then 1, and then 7 to access the Redial list.
Page 69: Storing Redial Entries
Synapse SB67020 Deskset User’s Guide Storing Redial Entries To store a Redial entry into your Personal list:  1. Call Appearance mode—Press MENU, then 1, and then 9 to access the Redial list, as 5HGLDO shown in Figure 75.
Page 70: Deleting Redial Entries
Synapse SB67020 Deskset User’s Guide Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is displayed.  To delete a single entry: 1. Call Appearance mode—Press MENU, then 1, and then 9 to access the Redial list, as...
Page 71: Searching The Directory Or Extension Lists Using The Dial Pad
Synapse SB67020 Deskset User’s Guide Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter. To search for a list entry:  1. Select a list to search, such as the Directory, as shown in Figure 80.
Page 72: Accessing The Held Calls List (Line Appearance Mode)
Synapse SB67020 Deskset User’s Guide Accessing the Held Calls List (Line Appearance mode) When you or anyone else in your office puts an external call on hold, the call is displayed in the Held Calls List. From the Held Calls List, you can view and retrieve any held call in the system.
Page 73: Directory
Synapse SB67020 Deskset User’s Guide H A P T E R IRECTORY The Synapse system provides three Directory lists. By default, the system displays entries from all three lists. See “To view and call the Directory entries:” on page 75 to learn how you can limit this display to one of the three lists.
Page 74: Using The Directory
Synapse SB67020 Deskset User’s Guide Using the Directory Access the Directory by pressing MENU, then 1, and then 7 (Call Appearance mode) or MENU, then 1, and then 5 (Line Appearance mode) to display the screen shown in Figure 83. By default, the Deskset shows the contents of all three lists — Personal, System, and Extension —...
Page 75: Viewing And Calling Directory Entries
Synapse SB67020 Deskset User’s Guide Viewing and Calling Directory Entries You can view all Directory entries in one list, or you can view just the Personal list, System list, or Extension list. Within a list, you can press a dial-pad key to see the first name that starts with the first letter on that key. If there is no match, the Deskset displays the next entry in the alphabetical list.
Page 76 Synapse SB67020 Deskset User’s Guide To view and call the Directory entries: (Continued)  Press the navigation key to display , as shown in Figure 85.  Directory Graham Bell Press to display the Directory Settings screen, as shown in Figure 86.
Page 77: Creating A New Personal List Entry
Synapse SB67020 Deskset User’s Guide Creating a New Personal List Entry You can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension. To create a new Personal list entry:  1. Call Appearance mode—Press MENU, then 1, and then 7 to display the Directory, as...
Page 78: Editing A Personal List Entry
Synapse SB67020 Deskset User’s Guide Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory. To edit a Personal list entry:  1. Call Appearance mode—Press MENU, then 1, and then 7 to display the Directory, as...
Page 79: Storing Directory Entries From The Call Log Or Redial List
Synapse SB67020 Deskset User’s Guide Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list:  1. In the Call Log or Redial list press the navigation key to highlight the desired...
Page 80: Deleting A Personal List Entry
Synapse SB67020 Deskset User’s Guide Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory. To delete a Personal list entry:  1. Call Appearance mode—Press MENU, then 1, and then 7 to display the Directory, as...
Page 81: Directory Sort
Synapse SB67020 Deskset User’s Guide Directory Sort The Directory entries are sorted by first or last names. To sort Directory entries:  Call Appearance mode—Press MENU, then 1, and then 7 to display the Directory, as shown 'LUHFWRU\ in Figure 98.
Page 82: Voicemail
Synapse SB67020 Deskset User’s Guide H A P T E R OICEMAIL Your Synapse system records and saves incoming Voicemail messages. You can play, delete, or forward those messages to one or many other extensions. The MESSAGE WAITING LED, shown at left, lights up when there is at least one new message. The Voicemail messages are stored in one or more mailboxes.
Page 83: Voicemail Overview
Synapse SB67020 Deskset User’s Guide Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 100. MESSAGE WAITING LED Figure 100. Message Waiting LED Messages left by outside callers are terminated after six seconds of silence.
Page 84 Synapse SB67020 Deskset User’s Guide Messages appear in a list similar to the list shown in Figure 101. Pressing the navigation key cycles through the messages in the list. Pressing the navigation key cycles through the soft keys described in Table 12. To access message lists, see “Accessing Your Messages”...
Page 85: Group Mailbox Overview
Synapse SB67020 Deskset User’s Guide Group Mailbox Overview If your system has an optional ATA and your system administrator gave you access to a Group Messages Mailbox, the # New Messages count on the Idle screen includes your new private messages...
Page 86 Synapse SB67020 Deskset User’s Guide Messages in Group Mailboxes are not stored in your Deskset, so even if your Personal  Messages Mailbox is full, there may be space available in some of your Group Mailboxes. Personal 1 New Sales [FULL] When a mailbox is nearly full, [<5 Min] appears, and when it is full, [Full] appears next...
Page 87: Accessing Your Messages
Synapse SB67020 Deskset User’s Guide Accessing Your Messages Access to your messages is different depending on whether or not you have access to any Group Messages 1/10 Mailboxes, and whether you have enabled Voicemail distribution. If you do not have access to a...
Page 88: Message Playback
Synapse SB67020 Deskset User’s Guide Message Playback You can play either a single message or all of the Voicemail messages in a Mailbox.  To play a single message: 1. Call Appearance mode—Press MENU, then 1, and then 4 to open the Messages list, as...
Page 89 Synapse SB67020 Deskset User’s Guide To play all messages:  1. In the Messages list, press the navigation key to display the soft key shown Messages 1/10 in Figure 113. Graham Bell Jul 19 232-555-0176 1:18p 2. To play all messages, press .
Page 90: Calling The Messenger
Synapse SB67020 Deskset User’s Guide Calling the Messenger You can call back the person who left the Voicemail message.  To call back the person who left the message: 1. In the Messages list, press the navigation key until the desired entry is on the...
Page 91: Forwarding A Message
Synapse SB67020 Deskset User’s Guide Forwarding a Message Anyone can forward a message to an extension. If you have enabled Voicemail Distribution, you can forward a message to a Voicemail Distribution List. You can also record a message and forward it to a Distribution List. If there is at least one Group Mailbox, you can forward a message to a Group Mailbox.
Page 92: Forwarding A Voicemail Message
Synapse SB67020 Deskset User’s Guide Forwarding a Voicemail Message You have several options for forwarding a message, depending on how your system has been set up. To forward a Voicemail message:  1. In the Messages list, press, the navigation key until the desired entry is on the...
Page 93 Synapse SB67020 Deskset User’s Guide To forward a Voicemail message: (Continued)  5. Optional: Press to record an introductory message. See “To record a message Forward message to: introduction:” on page Amy Lee - 203 Message Forw arded. 6. Press to forward the message.
Page 94: Recording An Introduction To Send With A Forwarded Message
Synapse SB67020 Deskset User’s Guide Recording an Introduction to Send with a Forwarded Message You can record an audio introduction to send with a forwarded message. To begin recording the introduction, press while forwarding a message. To record a message introduction: ...
Page 95: Sending A New Message To A Distribution List
Synapse SB67020 Deskset User’s Guide Sending a New Message to a Distribution List If you have created at least one Distribution List, and enabled Voicemail Distribution, you can record a new message and send it to a Distribution List. To create a Distribution List, see “Voicemail Distribution”...
Page 96: Deleting Messages
Synapse SB67020 Deskset User’s Guide Deleting Messages You can delete a single message or all messages from the Messages list or from message playback. To delete a single message or all messages:  1. In the Messages list, as shown in Figure 131, press the...
Page 97: New Message Status Indications
Synapse SB67020 Deskset User’s Guide New Message Status Indications You can add a new message indication ( ) or delete the new message indication from a message. The new message indication disappears after you play a message, but you can mark a message as “new” or “old” at any time.
Page 98: Accessing Your Voicemail Remotely
Synapse SB67020 Deskset User’s Guide Accessing Your Voicemail Remotely Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from work. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between.
Page 99 Synapse SB67020 Deskset User’s Guide To access Voicemail remotely – listen to messages:  Once you have accessed the system, the Main Menu plays. From this menu you can listen to old or new messages as shown in Figure 138. You have the following options: To listen to new messages, press 1.
Page 100 Synapse SB67020 Deskset User’s Guide To access Voicemail remotely – Voicemail greeting setup:  1. To set up the Voicemail greeting, access the system and 2. Begin recording after the tone. press 8. As illustrated in the flow diagram in Figure 139, 3.
Page 101: Call Log
Synapse SB67020 Deskset User’s Guide H A P T E R The Deskset Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest. “Using the Call Log” on page 102 ...
Page 102: Using The Call Log
Synapse SB67020 Deskset User’s Guide Using the Call Log The Call Log soft keys, as shown in Figure 140, are available whenever the Call Log has at least one entry. Current Call Log entry number/ New voicemail message available total number of entries for playback.
Page 103: Managing Missed Calls
Synapse SB67020 Deskset User’s Guide Managing Missed Calls All incoming calls are recorded in the Call Log unless Call Forward All is on. Unanswered calls that have not been reviewed are considered new. To review and make calls from the Call Log: ...
Page 104: Voicemail Messages In Call Logs
Synapse SB67020 Deskset User’s Guide Voicemail Messages in Call Logs If the caller left a Voicemail message, you can play the message from the Call Log list.  To play a Voicemail message from the Call Log: 1. Call Appearance mode—Press MENU, then 1, and then 8 to display the Call Log, as...
Page 105: Storing Call Log Entries
Synapse SB67020 Deskset User’s Guide Storing Call Log Entries To store a Call Log entry into your Personal list:  1. Call Appearance mode—Press MENU, then 1, and then 8 to display the Call Log, as D 2FW shown in Figure 146.
Page 106: Deleting Call Log Entries
Synapse SB67020 Deskset User’s Guide Deleting Call Log Entries You can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry:  1. Call Appearance mode—Press MENU, then 1, and then 8 to display the Call Log, as...
Page 107: Paging
Synapse SB67020 Deskset User’s Guide H A P T E R AGING Paging allows you to broadcast what you say to more than one extension. Some systems include separate speakers. If your system administrator has set up Paging Zones, you can page all extensions or a zone.
Page 108: Sending A Page
Synapse SB67020 Deskset User’s Guide Sending a Page Paging allows you to broadcast what you say to more than one extension. You can start sending a page from the Paging Zones screen. If your system administrator has set up Paging Zones, you can page all extensions or a zone.
Page 109: Deskset Settings
Synapse SB67020 Deskset User’s Guide H A P T E R ESKSET ETTINGS You or your system administrator can customize your Deskset at the Deskset using the following menus and features: “Deskset Menu” on page 110  0HQX )HDWXUHV 8VHU 6HWWLQJV “Features”...
Page 110: Deskset Menu
Synapse SB67020 Deskset User’s Guide Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the Menu by pressing MENU, and then select options by scrolling down to an option and pressing SELECT, or by pressing the dial-pad key with that option number.
Page 111: Features
Synapse SB67020 Deskset User’s Guide Features Use the Features menu to access the Deskset Features. Table 14 lists the Features available in Call Appearance mode. For Features available in Line Appearance mode, see Table 15. – Table 14. Deskset Menu...
Page 112 Synapse SB67020 Deskset User’s Guide – Table 15. Deskset Menu Line Appearance Mode Features Example Screen Feature Description “Accessing the Held Calls List (Line View and retrieve calls from any line in Appearance mode)” on page 72 the system. “Sending a Page” on page 108 Make an announcement to your organization.
Page 113: User Settings
Synapse SB67020 Deskset User’s Guide User Settings Use the User Settings menu to set up options as shown in Figure 164 and Figure 165 and listed in Table 16. The figures below show the menu in Call Appearance mode. The menu in Line Appearance mode is slightly different, as described in Table 16.
Page 114 Synapse SB67020 Deskset User’s Guide To display the User Settings menu:  Press MENU and then 2 to display the User Settings menu shown in Figure 166. User Settings 1. Greetings 2. Call Managem ent 3. Deskset Settings The Call Management setting does not appear in Line Appearance mode.
Page 115: Greetings
Synapse SB67020 Deskset User’s Guide Greetings Use the Greetings menu, as shown in Figure 168 and listed in Table 17, to record greetings. The figure below shows the menu in Call Appearance mode. The menu in Line Appearance mode is slightly different, as described in Table 17.
Page 116: Voicemail Greetings
Synapse SB67020 Deskset User’s Guide Voicemail Greetings You can have three different greetings for your Voicemail. You can then activate the one that is currently appropriate. You can record a Primary Greeting to use most of the time and an Alternate Greeting for when you are out of the office. The Pre-Set greeting, “Please leave a message after the tone,”...
Page 117 Synapse SB67020 Deskset User’s Guide To record either a Primary or Alternate greeting (up to 60 seconds):  1. Press MENU, then 2, then 1, and then 1 to display the Voicemail Greetings Play/Rec: Personal menu. Duration: 0s Max:60s navigation key to highlight the Primary or Alternate 2.
Page 118: Name Recording
Synapse SB67020 Deskset User’s Guide Name Recording Name Recording is available in Call Appearance mode only. Record the name to be played to callers by the Auto Attendant. To create a useful name recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume. Your system administrator may also recommend that you state both your name and extension number.
Page 119: Call Management
Synapse SB67020 Deskset User’s Guide Call Management Call Management features apply to Call Appearance mode only. When the Synapse system is in Call Appearance mode, you can use the Call Management menu to set up options for handling calls, as shown in Figure 178 and listed in Table 18.
Page 120: Call Forward All And Call Forward-No Answer
Synapse SB67020 Deskset User’s Guide Call Forward All and Call Forward–No Answer Call Forward All and Call Forward–No Answer redirect incoming calls. Once a call is forwarded, it cannot be answered by the original extension. You can set Call Forward All to redirect calls to a phone number, extension, or Voicemail. Your Deskset does not ring, ...
Page 121 Synapse SB67020 Deskset User’s Guide To set the Call Forward destination:  1. Press MENU, then 2, then 2, and then 1 to display the Call Forward All screen, as shown Call Forw ard All in Figure 179. Target: Mailbox to Mailbox: [Personal] 2.
Page 122: Automatic Answering
Synapse SB67020 Deskset User’s Guide Automatic Answering You can set the Deskset to automatically answer calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you. For example, employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing.
Page 123: Deskset Settings
Synapse SB67020 Deskset User’s Guide Deskset Settings Use the Deskset Settings menu to set up the display appearance and sounds of your Deskset as listed in Table 19. Table 19. SB67020 Deskset Settings Menu Example Screen Function Options 1. Contrast (1–9) “Display”...
Page 124: Display
Synapse SB67020 Deskset User’s Guide Display Use the Display menu to adjust your Deskset LCD screen contrast and backlight. To access the Display menu:  Press MENU, then 2, then 3, and then 1 (Call Appearance mode) or MENU, then 2, then 2, and Display then 1 (Line Appearance mode) to access the Display menu, as shown in Figure 187.
Page 125: Sounds
Although the Call Appearance icon flashes, the 5LQJ 'HOD\ > VHF@ 5LQJWRQHV SB67020 Deskset does not ring for the time you set. Save navigation key to choose Ringtones as shown in Figure 191. Press the ...
Page 126: Volume Settings
Synapse SB67020 Deskset User’s Guide Volume Settings Set the Speaker, Receiver, Headset, and Paging volumes using the Volume Settings menu. You can also adjust each of these volumes while you are on a call by pressing VOL+ and VOL–. To access the Audio menu: ...
Page 127: Preferred Audio Mode
Synapse SB67020 Deskset User’s Guide Preferred Audio Mode When you press a Call Appearance key or , the call is answered in the preferred audio mode. Lifting the handset takes first priority in all instances. You can set the audio preferences to Headset or Speaker by using the Preferred Audio screen.
Page 128: Directory Settings
Synapse SB67020 Deskset User’s Guide Directory Settings Use the Directory Settings menu to show or hide any of the three directories (Personal, System, and Ext List) and to set the sort order of the Directory. The default setting is all shown and sorted by first name.
Page 129: Setting And Changing Your Password
Synapse SB67020 Deskset User’s Guide Setting and Changing Your Password Use the User Password menu to set or reset your password. This setting can also be controlled on the WebUI. If you create a password, you will need to enter it before accessing User Settings, Voicemail, and the WebUI.
Page 130: Changing Your Password
Synapse SB67020 Deskset User’s Guide Changing Your Password To change your password:  1. Call Appearance mode—Press MENU, then 2, then 5, and then 1 to access the Set/ Set/Change Passw ord Change Password screen shown in Figure 202. Enter Passw ord: **** Confirm Passw ord:**** Line Appearance mode—Press MENU, then 2, then 4, and then 1 to access the Set/...
Page 131: Admin Settings
Synapse SB67020 Deskset User’s Guide Admin Settings  To display the Admin Settings menu: Press MENU, then 3. You then must enter the Admin password before you can view the Admin Adm in Settings Settings menu as shown in Figure 204.
Page 132: Deskset Information
Synapse SB67020 Deskset User’s Guide Deskset Information Use the Deskset Information screen to find the Deskset's IP Address, which you will need to access the WebUI. The other Deskset information may be used by your system administrator or the installer.
Page 133: Operator Auto-Attendant Settings
Synapse SB67020 Deskset User’s Guide Operator Auto-Attendant Settings Auto-Attendant settings apply to Call Appearance mode only. When the Synapse system is in Call appearance mode, you can set the status of the Auto Attendant if your Deskset is the operator extension.
Page 134: Using Do Not Disturb (Dnd)
Synapse SB67020 Deskset User’s Guide Using Do Not Disturb (DND) Do Not Disturb silences incoming ringing and paging. Incoming calls can still be answered when you see the Call Appearance or Line Appearance LED flashing. To enable or disable Do Not Disturb: ...
Page 135: Web Interface
Synapse SB67020 Deskset User’s Guide H A P T E R NTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on your Deskset. After you log in to the WebUI, you can configure the following features: “Accessing the Web User Interface (WebUI)”...
Page 136: Accessing The Web User Interface (Webui)
Your computer must be on the same network as the Deskset. 0RGHO 1R 6% 6WDWXV 6\QFKURQL]HG 5. Type the SB67020 Deskset IP address in the address bar, as shown in Figure 217, and ,3 $GGUHVV press ENTER on your computer keyboard. Figure 216. Deskset Information 6.
Page 137 Synapse SB67020 Deskset User’s Guide To access the WebUI: (Continued)  7. Log in as a user by typing your extension number. 8. Enter your password if you have created one (see “Setting and Changing Your Password” on page 129). Otherwise, leave the password blank.
Page 138: Error Handling
Synapse SB67020 Deskset User’s Guide Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 219. You can view a more detailed error description by resting your mouse pointer on the highlighted field.
Page 139: Basic Settings
Synapse SB67020 Deskset User’s Guide Basic Settings The remaining procedures in this chapter assume that you are already logged in to the WebUI. See “Accessing the Web User Interface (WebUI)” on page 136 To modify the Basic Settings:  After logging in, the Basic Settings menu appears as shown in Figure 220.
Page 140 Synapse SB67020 Deskset User’s Guide To modify the Basic Settings: (Continued)  Extension: Enter an extension or select  an extension number from the drop- down list. Outside Phone Number: Enter an  outside telephone number. You do not need to enter a 9 or whatever digit, if any, that you would normally dial first to indicate that it is an outside call.
Page 141: Extension Directory
Synapse SB67020 Deskset User’s Guide Extension Directory To allow easy dialing, you can create a personal Extension Directory (referred to as the Personal list on the Deskset) that is only available from your extension. Your administrator can also create a System Directory of names and phone numbers (referred to as System list on the Deskset) that is available to all extensions.
Page 142 Synapse SB67020 Deskset User’s Guide To edit Extension Directory entries:  1. In the Navigation Menu at the left, click Extension Directory to display the page shown in Figure 225. 2. Click [Edit] next to the entry to be edited. The Edit Extension Directory List Entry page appears, as shown in Figure 226.
Page 143 Synapse SB67020 Deskset User’s Guide To sort and delete Extension Directory entries:  In the Navigation Menu at the left, click Extension Directory to display the page shown in Figure 227. To sort entries by last name, click  . The button then changes to .
Page 144: Quick Dial
Synapse SB67020 Deskset User’s Guide Quick Dial To add or edit Quick Dial Entries:  1. In the Navigation Menu at the left, click Feature Keys to display the page shown in Figure 228. You can edit any Programmable Feature Keys that the system administrator has set up as Quick Dial keys.
Page 145: Voicemail Distribution
Synapse SB67020 Deskset User’s Guide Voicemail Distribution If you enable Voicemail Distribution, you can leave new messages or forward existing messages to groups that you create in the WebUI. This feature is disabled by default. If you enable this feature, there will be an additional step every time you access the message list.
Page 146 Synapse SB67020 Deskset User’s Guide To view the Voicemail Distribution Lists:  1. In the Navigation Menu at the left, click Voicemail Distribution to display the page shown in Figure 232. A list of the existing Voicemail Distribution Lists appears.
Page 147 Synapse SB67020 Deskset User’s Guide To create a Voicemail Distribution List:  1. In the Navigation Menu at the left, click Voicemail Distribution to display the page shown in Figure 232 on page 146. 2. Click . The page shown in Figure 233 appears.
Page 148 Synapse SB67020 Deskset User’s Guide To edit or delete a Voicemail Distribution List:  1. In the Navigation Menu at the left, click Voicemail Distribution to display the page shown in Figure 232 on page 146. 2. Click . The page shown in Figure 234 appears.
Page 149: Help
Synapse SB67020 Deskset User’s Guide Help To access WebUI Help:  1. In the Navigation Menu at left, click Help. A PDF Help file opens. The page shown in Figure 235 appears. 2. To view a topic, click the link for that topic. The page for that topic appears, as illustrated in Figure 236.
Page 150: Troubleshooting
Synapse SB67020 Deskset User’s Guide H A P T E R ROUBLESHOOTING If you have difficulty operating your Deskset, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 151  “Display Messages” on page 152  “Calls Generally” on page 154 ...
Page 151: Common Troubleshooting Procedures
Synapse SB67020 Deskset User’s Guide Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all:  Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch.
Page 152: Display Messages
Synapse SB67020 Deskset User’s Guide Display Messages Symptom Probable Cause Corrective Action Display Messages The screen is blank or the There may be no power or “To resolve a blank screen or device that does not  Deskset menu does not the Deskset may need to be work at all:”...
Page 153 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Display Messages The screen displays Synch The device synch failed when Reset the device. Insert a pen or paper clip into the reset  Failed. trying to connect to the hole and press for more than five seconds.
Page 154: Calls Generally
Synapse SB67020 Deskset User’s Guide Calls Generally Symptom Probable Cause Corrective Action Calls Generally Calls are dropped. Restoring Deskset settings or Your system administrator should avoid updating software or  updating software while that restoring Deskset settings when you are likely to be using the extension is in use causes all phone.
Page 155 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Calls Generally You cannot retrieve The first digit of an extension Your system administrator may have to correct your Dial Plan  parked calls. number matches the first digit settings. Do not have extension numbers whose first digits of parked calls.
Page 156 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Calls Generally You are unable to The extension is unavailable. Check if the destination extension is disconnected from the  transfer a call to an network. extension. Ensure that the extension exists.
Page 157 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Calls Generally Deskset does not Forwarding to an outside Call Appearance mode only—Check that Call Forward All is  automatically forward a phone number has been on. FWD should appear in the top right corner of the screen...
Page 158: Incoming Calls
Synapse SB67020 Deskset User’s Guide Incoming Calls Symptom Probable Cause Corrective Action Incoming Calls Your Deskset does not receive Incoming call notifications Verify that Do Not Disturb is off. Make sure that DND is  incoming calls. have been suppressed or not in the top right corner of the Deskset display.
Page 159 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Incoming Calls Call Appearance mode You have not recorded a Record a name at the Deskset. Press MENU –> 2 –> 1  only—Outside caller cannot Personal Name. –> 2 to record a Personal Name to be played to callers.
Page 160 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Incoming Calls Caller ID is not working. The Your organization does not Caller ID is a subscription service. You must subscribe  display shows and a subscribe to caller ID service...
Page 161: Outgoing Calls
Synapse SB67020 Deskset User’s Guide Outgoing Calls Symptom Probable Cause Corrective Action Outgoing Calls No dial tone. Handset cord is plugged into the Ensure the handset cord is plugged into the handset  wrong jack. jack on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset.
Page 162 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Outgoing Calls You cannot make Call Appearance mode only—If Consult your system administrator.  international long distance no trunk prefix (digit entered before calls. dialing outside calls) is set, phone...
Page 163 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Outgoing Calls DDNs (Directory Dial This system does not support DDNs in the Call Log are treated like all other caller  Numbers) do not dial out DDN. ID phone numbers.
Page 164: Voicemail
Synapse SB67020 Deskset User’s Guide Voicemail Symptom Probable Cause Corrective Action Voicemail Voicemail is not received at Target extension Voicemail is Delete messages.  the extension you called. full. Extension is unplugged. Plug in the extension.  Distribution List error.
Page 165 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Voicemail Incomplete Voicemail Recording interrupted by If a caller leaves a very long message, part of it may be  messages. time-out or full memory. lost when the Deskset disconnects the call after two minutes.
Page 166 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Voicemail The system does not respond The system cannot detect Confirm you have entered star, star (**) before entering  to remote Voicemail Dual-Tone Multi-Frequency your remote access code (user password). If you have no commands.
Page 167: Other Deskset Features
Synapse SB67020 Deskset User’s Guide Other Deskset Features Symptom Probable Cause Corrective Action Other Deskset Features Other Desksets do not The Deskset is not connected Verify that the first two sections of the IP address (the  appear in the extension list.
Page 168 Synapse SB67020 Deskset User’s Guide Symptom Probable Cause Corrective Action Other Deskset Features You are unable to add an If you have an SB67030/031 Edit Quick-Dial entries on the Deskset to write over an  entry to Quick-Dial list. Deskset, the Quick-Dial list is existing entry: full —...
Page 169: Webui
Synapse SB67020 Deskset User’s Guide WebUI Symptom Probable Cause Corrective Action User WebUI Unable to access the WebUI The computer is not Verify the IP address. You must correctly enter the IP  Log-in page from my connected to the same address of your Deskset into your Internet browser’s...
Page 170: Pc/Deskset Interaction
Synapse SB67020 Deskset User’s Guide PC/Deskset Interaction Symptom Probable Cause Corrective Action PC/Deskset Interaction Internet connection or The Ethernet cords are not Check that the Ethernet cord from the computer is  access to the local network installed correctly. plugged into the Deskset port labeled .
Page 171: Appendixes
PPENDIXES Appendix A: Soft Keys The Synapse SB67020 Deskset features keys below the LCD screen. The bottom of the screen displays the appropriate label for each key as the function of the key changes. Table 20 provides an alphabetical list of the labels that appear above the SB67020 Deskset soft keys.
Page 172 Synapse SB67020 Deskset User’s Guide Table 20. SB67020 Deskset Soft Key Functions (Continued) Function Description Function Description Initiates Message Forward function. Opens the Park List. Forwards incoming call to Voicemail. Inserts a two-second pause in a digit string. Silences ringer during incoming call.
Page 173: Appendix B: Technical Specifications
Synapse SB67020 Deskset User’s Guide Appendix B: Technical Specifications Table 21 lists the technical specifications for the SB67020 Deskset. Table 21. Technical Specifications Feature Specification Size 6.9” × 7.9” × 8.1” (H × W × D @57° angle), 7.9” × 7.9” × 7.1” (H × W × D @41° angle) Weight 35.59 oz.
Page 174: Appendix C: Maintenance
Synapse SB67020 Deskset User’s Guide Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.
Page 175: Appendix D: Important Safety Instructions
Synapse SB67020 Deskset User’s Guide Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Page 176 Synapse SB67020 Deskset User’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed.  If liquid has been spilled on the product.
Page 177: Appendix E: Limited Warranty
Synapse SB67020 Deskset User’s Guide Appendix E: Limited Warranty The AT&T brand is used under license. For customer service, repair, replacement, or warranty service, and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb...
Page 178 Synapse SB67020 Deskset User’s Guide 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal  operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service ...
Page 179 Synapse SB67020 Deskset User’s Guide 5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb 1 (888) 916-2007 1 (888) 883-2474 or call .
Page 180 Synapse SB67020 Deskset User’s Guide 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T-branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.
Page 181: Glossary
Synapse SB67020 Deskset User’s Guide LOSSARY This glossary provides definitions that pertain to the Synapse telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX.
Page 182 Synapse SB67020 Deskset User’s Guide Call Appearance: On the SB67020 Deskset, the Programmable Feature Keys identified as Call Appearance keys on the right side of the Deskset. On the SB67030/031 Deskset, the five icons on the right side of the Deskset display and the keys and LEDs associated with those icons.
Page 183 Synapse SB67020 Deskset User’s Guide dial pad: The 0 through 9, *, and # keys on the Deskset and the SB67040 Cordless Handset direct dial: Allows callers to directly dial users' extension numbers after the Auto Attendant answers Directory: A list of names and phone numbers Display Names: The names that the system administrator enters to identify each extension number.
Page 184 Reprogrammable system storage used for storing software upgrades FWD ON (FWD): An indicator in the top right corner of the SB67020 Deskset display that appears when the Call Forward feature has been turned on. This feature causes calls to that extension number to be automatically forwarded to another extension, outside phone number, or to Voicemail.
Page 185 Synapse SB67020 Deskset User’s Guide hub: A network hub or repeater hub is a device for connecting electronic devices, making them act as a single link hunt group: A telephone company feature that allows calls to a busy phone number to roll over to the next available line or a...
Page 186 Synapse SB67020 Deskset User’s Guide MAC address (Media Access Control address): A unique identifier assigned to most network adapters or network interface cards that is required for registering your devices main menu, Auto Attendant: The Auto Attendant messages and actions that are available to callers before the callers take...
Page 187 Synapse SB67020 Deskset User’s Guide park: A form of hold that allows held calls to be retrieved by any Deskset or the SB67040 Cordless Handset Park list: The list of unretrieved parked calls pass code: Another term for password Personal list: A private list of names and phone numbers available to only a single extension (referred to as “Extension Directory”...
Page 188 Synapse SB67020 Deskset User’s Guide soft key: The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the screen displays the appropriate label for each key as the function of the key changes. standby time: The amount of time that a Cordless Handset or Cordless Headset can sit idle out of its charger while still capable of operating normally static IP address: An IP address that is manually assigned to a computer by a system administrator.
Page 189 Synapse SB67020 Deskset User’s Guide UPS (Uninterruptible Power Supply): A battery-powered emergency power supply device URL (Uniform Resource Locator): An Internet address VoIP (Voice over Internet Protocol): A transmission technology for delivery of voice communications over IP networks such as the Internet or other packet-switched networks.

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