AT&T Synapse SB67020 Quick Start Manual
Deskset
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Also See for Synapse SB67020:
- User manual (194 pages) ,
- Quick start manual (26 pages) ,
- Installation manual (167 pages)
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Table of Contents
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Summary of Contents for AT&T Synapse SB67020
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Page 1: Quick Start Guide
Quick Start Guide AT&T SB67020/SB67025 Deskset... -
Page 3: Deskset Overview
Deskset Overview This page identifies and describes the main display and key groups for the Synapse® SB67020 Deskset and SB67025 Deskset. See the User’s Guide at www.telephones.att.com/synapseguides for additional information. Liquid Crystal Display (LCD) Voicemail Indicator Displays information for Lights when there are using the Deskset. -
Page 4: Hard Keys
Hard Keys Menu Accesses the menu. Select Cancel Selects the Cancels the most recent operation highlighted option. and returns to previous screen. Call/Line Appearance Keys By default, the upper Programmable Dial Pad Feature Keys provide access to active calls. Your System Administrator determines how many Call/Line Appearance keys are available. -
Page 5: Programmable Feature Keys
Programmable Feature Keys The Deskset features Programmable Feature Keys that can be programmed by your System Administrator. The keys include color LEDs to signal the status of some functions. The Deskset shipping box includes replacement Programmable Feature Key cards and stickers for labeling the keys as needed. -
Page 6: Programmable Feature Key Leds
Programmable Feature Key LEDs The Programmable Feature Key LEDs change appearance to indicate call and feature status. Note: If your system has been configured for LED Activity Description Line Appearance mode, keys and indicators Call Appearances: No call function differently. Call 1, Call 2, Call 3... -
Page 7: Idle Screen
Idle Screen The Idle screen appears when the Deskset has power and no activity. Date and Time Status Indicator Area Extension Name Extension Number Name assigned to this Deskset. Number assigned to this Deskset. New Missed Calls New Messages Number of new calls whose call Number of new voice information has not been reviewed. - Page 8 Soft Keys and Scroll Indicators Soft Keys Three context-sensitive keys provide functions indicated by labels on the screen. Soft keys with shapes indicate that there are more than three soft key functions available. To view the additional functions, press v or w on the Navigation key. Soft Key Labels Change according to the current task.
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Page 9: Making A Call
Making a Call You can make a call from the Deskset using Predialing, Live Dialing or from a list. To Predial, use the dial pad to enter a phone number and then go off hook. To Live Dial, go off hook, then dial a number. To make a call when viewing Directory, Call Log, Redial or Messages entries, press to dial. -
Page 10: Answering A Call
Answering a Call You can answer a call by lifting the handset, pressing the soft key, SPEAKER, HEADSET or the associated Call Appearance or Line Appearance key, or you can set the Deskset to automatically answer after a delay. See the User’s Guide at www.telephones.att.com/synapseguides for information on this feature. -
Page 11: Call Status Icons
Call Status Icons At least one of the Programmable Feature Keys is set as a Call Appearance or Line Appearance Key. Use this key to manage calls. During a call, icons on the screen indicate the current call status. Soft keys show optional actions. Icon Status Description... -
Page 12: Multiple Calls
Multiple Calls Call Appearance Mode Scroll Indicator When there are multiple active calls, the q and p Scroll Indicators show the presence of other calls. Review calls by pressing s or r on the Navigation key. Reviewing calls does not access the calls. Press the Call Appearance keys to access the calls. -
Page 13: Transferring A Call
Transferring a Call To Transfer a call: 1. Press from the Active Call screen. The call is put on hold. 2. Make another call. You can also transfer to a held call by accessing it and pressing the associated Call Appearance or Line Appearance key. If desired, you can announce the transfer. -
Page 14: Creating A Conference Call
Creating a Conference Call The Deskset can conference two calls to create a three-party conference call. Only one conference can exist at a time at a Deskset. To create a conference call: 1. Establish the first call, Call A. You may establish Call A through direct dialing, from the Extension list, Call Log, Redial list, Park list, Directory, Quick Dial or by taking a held call off hold. -
Page 15: Deskset Menu
Deskset Menu You can use the Deskset menus to set up many Deskset features. To access the main menu, press MENU. Select options by scrolling down to an option and pressing SELECT, or by pressing the dial-pad key with that option number. Press 1 on the dial pad to display the Features menu —... - Page 16 Paging You can page all extensions, or, if the System Administrator has created them, you can page groups of extensions (Paging Zones). To page extensions: 1. Press MENU, then 1, and then 3 (Call Appearance mode) or MENU, then 1, and then 2 (Line Appearance mode) to access the Paging Zones screen.
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Page 17: Accessing Voicemail
Accessing Voicemail Access your messages by pressing MENU, then 1, and then 4 (Call Appearance mode) or MENU, then 1, and then 3 (Line Appearance mode) from the Idle screen. You will be prompted to enter your password if you have created one. If your System Administrator has not set up a Group Mailbox whose messages you can access, the Messages screen appears. - Page 18 Directory The Directory consists of other Deskset Extension numbers, your own Personal entries, and System entries that only the System Administrator can add and edit. You can add up to 50 Personal entries to your Deskset Directory. Within the Directory, you can press a dial-pad key to see the first name that starts with the first letter on that key.
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Page 19: Using The Directory
Using the Directory To create a new Directory entry: 1. To display the Directory list, press MENU, then 1, and then 7 (Call Appearance mode) or MENU, then 1, and then 5 (Line Appearance mode). 2. Press 3. Fill in the First Name, Last Name and Phone # using the dial-pad keys. Add a 9, or whatever your System Administrator said is necessary, for outside calls. -
Page 20: Accessing The Call Log
Accessing the Call Log The Call Log provides available name and number information for the last 50 calls received. To access the Call Log list: 1. From the Idle screen, press MENU, then 1, and then 8 (Call Appearance mode) or MENU, then 1, and then 6 (Line Appearance mode). The newest call appears first. - Page 21 Remote Voicemail Access Card fold here fold here Synapse® Deskset Synapse® Deskset Personal Voicemail Personal Voicemail Access Card Access Card © 2011–2012 Advanced American Telephones. All rights reserved. © 2011–2012 Advanced American Telephones. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219.
- Page 22 Remote Voicemail Access Card...
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Page 23: Dial-Pad Entry
Dial-Pad Entry Dial-pad data entry allows you to use the dial pad to enter alphabetical characters into a text field. Press a dial-pad key repeatedly to display first the upper case letters for that key, then the digit, and then the lower case letters for that key in sequence. - Page 24 NOTE: For customer service or product information, contact your installer. If your www.telephones.att.com/smb installer is unavailable, visit our website at 1 (888) 916-2007 1 (888) 883-2474 or call . In Canada dial © 2011–2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219.
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