Sb67050 Analog Terminal Adapter; General Troubleshooting - AT&T SB67010 PSTN Installation Manual

Synapse Installation Guide

SB67050 Analog Terminal Adapter

General Troubleshooting

ATA does not work at all. The Power LED is off.
Probable Cause
There is no power to the
device.
ATA screen displays Network Down.
Probable Cause
The Ethernet cable is
unplugged.
There may be a problem with
the office network.
ATA screen displays Synch Failed.
Probable Cause
The ATA was disconnected,
then reconnected after
configuration changes were
made to the system.
The ATA was configured on
another network or has
returned to the Synapse
system after being deleted
from the system.
Troubleshooting
Corrective Action
Ensure the AC plug is plugged into an electrical

outlet not controlled by a wall switch.
Verify that the AC power outlet has power. Plug

in a lamp. If the lamp won't light, contact an
electrician or use another power outlet.
Verify that the DC plug is a 12V 1500mA adapter

and plugged into the power jack marked DC 12V
on the front of the ATA.
Corrective Action
Ensure that one end of the Ethernet cable is

plugged into the port marked LAN on the front of
the ATA and that the other end is plugged into
your office LAN.
Confirm that the LAN port light next to the LAN

port on the ATA is green. If it is not, unplug the
cable and plug it in again.
Check if other network devices, such as

computers, are communicating with the network.
If not, then contact your IT administrator.
Corrective Action
See "Reconnecting a Gateway or ATA to the

System" on page 102.
Reset to factory defaults by using a paper clip to

press and hold the reset button (located on the
front of the unit) for more than five seconds. See
"Reconnecting a Gateway or ATA to the System"
on page 102.
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