Voicemail - AT&T SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide
DDNs (Directory Dial Numbers) do not dial out properly from the Call Log.
Probable Cause
This system does not support
DDN.

Voicemail

Voicemail is not received at the extension you called.
Probable Cause
The extension's voicemail is
full.
Extension is unplugged.
Distribution list error.
Your Deskset does not receive voicemail.
Probable Cause
Calls are not being directed
to voicemail, or the voicemail
memory is full.
Troubleshooting
Corrective Action
DDNs in the Call Log are treated like all other

caller ID phone numbers.
Corrective Action
Delete messages.

Plug in the extension.

Verify the distribution list. Log on to the WebUI,

then click Voicemail Distribution.
Corrective Action
Call Appearance mode only — Verify that Call

Forward All is off or is targeted to voicemail.
Press MENU –> 1 –> 6 to turn this feature off.

FWD will not be in the top right corner of the
Deskset display.
To set the Call Forward All target, log on to

the WebUI. On the Basic Settings page, set
the Target Type to Voicemail. Then click
.
Ask the system administrator to check the Call

Forward – No Answer setting. Calls may be
forwarding to another phone number instead of

voicemail.

You may need to delete some messages to create

space.
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