Call Management - AT&T Synapse SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide
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This chapter describes the call management features of the SB67020/SB67025 Deskset.
The Deskset enables you to put calls on hold, transfer calls, park calls, and create
conference calls.
Call management features and procedures differ depending on whether your system is
in Call Appearance or Line Appearance mode. This chapter describes the differences
between the two modes.
"Call Management" on page 47
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"Putting a Call on Hold in Call Appearance Mode" on page 48
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"Putting a Call on Hold in Line Appearance Mode" on page 49
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"Transferring a Call in Call Appearance Mode" on page 50
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"Transferring a Call in Line Appearance Mode" on page 52
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"Making a Conference Call" on page 53
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"Parking a Call" on page 55
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"Call Management with One Call Appearance" on page 56
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"Call Management Using a Headset" on page 56.
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Call Management
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