1. Manuals
  2. Brands
  3. AT&T Manuals
  4. Telephone
  5. Synapse SB67020
  6. Quick start manual

AT&T SB67020 Quick Start Manual

Deskset
Hide thumbs Also See for SB67020:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual, Installation Manual

Quick Start Guide

AT&T SB67020 Deskset

Advertisement

Table of Contents
loading

Related Manuals for AT&T SB67020

Summary of Contents for AT&T SB67020

  • Page 1: Quick Start Guide

    Quick Start Guide AT&T SB67020 Deskset...

  • Page 2: Deskset Overview

    Deskset Overview This page identifies and describes the main display and key groups for the Synapse® SB67020 Deskset. See the User’s Guide at www.telephones.att.com/synapseguides for additional information. Voicemail Indicator Lights when there are new Voicemail messages. For systems that include the...

  • Page 3: Idle Screen

    Idle Screen This page identifies the basic elements of the Liquid Crystal Display in the idle screen. The idle screen displays when the Deskset has power and no activity. Date and Time Extension Name Extension Number Name assigned to Number assigned to this Deskset.
  • Page 4 Soft Keys and Scroll Indicators Soft Keys A set of three context-sensitive keys provides functions based on the LCD display. The top example shows the labels for the Soft Keys soft keys on the active call screen. Change according to the current task. The second example shows soft keys with shapes that...
  • Page 5 Status Icons The Deskset displays status indicators in the upper right-hand corner of the display. Icon Status Icon Status Call Forward All is On Do Not Disturb is On Auto Answer is On Audible Ring Delay is enabled for that number of seconds Ringer volume is set to Off A caller is recording a message on your phone...

  • Page 6: Call Appearances

    Call Appearances At least one of the Programmable Feature Keys is set as a Call Appearance Key. Use this key to manage phone calls. The LED colors in these keys reflect the call status (See Programmable Feature Key LEDs on page 10). During a call, Call Appearance display icons change according to the call status.

  • Page 7: Multiple Calls

    Multiple Calls Call Appearance Mode When there are multiple active calls, the Scroll Indicators show the presence of other calls. Review calls by pressing the Navigation keys. Reviewing calls does not access the calls. Use the Call Appearance keys to access the calls. Scroll Indicator Line Appearance Mode When there are multiple calls, press the Line Appearance key for the call you want to access.
  • Page 8 Hard Keys Menu Accesses the menu. Select Usually selects the Cancel highlighted option. Cancels the most recent operation and returns to previous function. Call/Line Appearance Keys The upper Programmable Feature Keys Dial Pad provide easy access to active calls. The number of these keys is configured by your System Administrator.

  • Page 9: Programmable Feature Keys

    Programmable Feature Keys The Deskset features ten Programmable Feature Keys that can be programmed by your System Administrator. The keys include color LEDs to signal the status of some functions. The Deskset shipping box includes replacement Programmable Feature Key cards and stickers for labeling the keys as needed.

  • Page 10: Programmable Feature Key Leds

    Programmable Feature Key LEDs The Programmable Feature Key LEDs change appearance to indicate call and feature status. Note: LED Activity Description If your system has been Call Appearances: Call 1, No call configured for Line Appearance Steady GREEN Active call Call 2, Call 3,.., Call 10 mode, keys and indicators Quickly Flashing...

  • Page 11: Deskset Menu

    Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the Menu by pressing MENU, and then select options by scrolling down to an option and pressing SELECT, or by pressing the dial-pad key with that option number.

  • Page 12: Making A Call

    Making a Call You can make a call from the Deskset using Predialing, Live Dialing or from a list. To Predial, use the dial pad to enter a phone number and then go off hook. To Live Dial, go off hook, then dial a number. To make a call when viewing Directory, Call Log, Redial or Messages entries, press to dial.

  • Page 13: Answering A Call

    Answering a Call You can answer a call by lifting the corded handset, pressing the soft key, SPEAKER, HEADSET or the associated Call Appearance or Line Appearance key, or you can set the Deskset to automatically answer after a delay. See the User’s Guide at www.telephones.att.com/synapseguides for information on this feature.

  • Page 14: Managing A Call

    Managing a Call The Deskset Call Management functions begin with the Active Call screen. The table shows the labels for the soft keys that appear after you answer a call. Call Appearance mode only— Call Appearance mode only— Initiates a conference call Initiates transfer of a call Parks a call...

  • Page 15: Creating A Conference Call

    Creating a Conference Call The Deskset can conference up to two calls to create a three-party conference call. The calls may be two external calls or two internal calls, or one external and one internal call. Only one conference can exist at a time at each Deskset.
  • Page 16 Paging You can page all extensions, or, if the System Administrator has created them, Paging Zones you can page groups of extensions (Paging Zones). Paging is available from 1. All Extensions Idle or from a held call. 2. Accounts 3. Managem ent To Page Extensions: 1.
  • Page 17 Call Transfer/Do Not Disturb Setup To Transfer a Call: 1. Press from the Active Call screen. The call is put on hold. 2. Place another call. You can also transfer to a held call by accessing it and pressing SELECT. If desired, you can announce the transfer. 3.

  • Page 18: Accessing Voicemail

    Accessing Voicemail Access your messages by pressing MENU, then 1, and then 4 (Call Appearance mode) or MENU, then 1, and then 3 (Line Appearance mode) from the Idle screen. You will be prompted to enter your password if you have created one. If your System Administrator has not set up a Group Mailbox whose messages you can access, a list of your messages appears.

  • Page 19: Accessing The Call Log

    Accessing the Call Log 1. To display the New Calls, from the Idle screen, press MENU, then 1, and then 8 (Call Appearance mode) or MENU, then 1, and then 6 (Line Appearance mode). The newest call appears first. New missed calls are indicated with the [NEW] icon. A new call record is no longer considered new once it has been viewed.
  • Page 20 Directory The Directory consists of other Deskset Extension numbers, your own Personal entries, and System entries that only the System Administrator can add and edit. You can add up to 50 Personal entries to your Deskset Directory. Within the Directory, you can press a dial-pad key (see Dial-Pad Entry on page 22) to see the first name that starts with the first letter on that key.

  • Page 21: Using The Directory

    Using The Directory To Create a New Directory Entry: 1. To display the Directory list, press MENU, then 1, and then 7 (Call Appearance mode) or MENU, then 1, and then 5 (Line Appearance mode). 2. Press 3. Fill in the First Name, Last Name and Phone # fields using dial-pad data entry. For outside calls, start with a 9, or whatever your System Administrator said is necessary, in the Phone # field.

  • Page 22: Dial-Pad Entry

    Dial-Pad Entry Dial-pad data entry allows you to use the dial pad to enter alphabetical characters into a text field. Press a dial-pad key repeatedly to display first the upper case letters for that key, then the digit, and then the lower case letters for that key in sequence.
  • Page 23 Remote Voicemail Access Card fold here fold here Synapse® Deskset Synapse® Deskset Personal Voicemail Personal Voicemail Access Card Access Card © 2011 Advanced American Telephones. All rights reserved. AT&T © 2011 Advanced American Telephones. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219.
  • Page 24 Remote Voicemail Access Card...
  • Page 25 NOTE: For customer service or product information, contact your installer at the number on the cover of www.telephones.att.com/smb this guide. If your installer is unavailable, visit our website at 1 (888) 916-2007 1 (888) 883-2474 or call . In Canada dial ©...

Table of Contents