Held Calls - AT&T Synapse SB67020 User Manual

Held Calls

To hold calls and manage held calls:

0:05
Graham Bell 1
232-555-0176
Transfer Conf Park
Figure 211. Active Call
0:27
Graham Bell 1
232-555-0176
Transfer Conf Park
Figure 212. Call Held
Call Management
Synapse SB67020 User's Guide
1. When you are on an active call, as shown in Figure 211, press HOLD.
The Held Call Appearance icon

If a call has been on hold for longer than three minutes, the Deskset reminds you with

a brief ring every 30 seconds.
When a call is on hold, you can use the Programmable Feature Keys or the Deskset

Menu to access other functions.
When a call is on hold, you can also press:

to start transferring the call

to start a conference call

to park the call.

2. To take the call off hold, you must display the call on screen and then press SELECT, or
press the associated Call Appearance key.
Lifting the handset, or pressing SPEAKER or HEADSET, takes you off hook on an Idle
line; it does not take the displayed call off of hold.
appears, as shown in Figure 212.
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