Accessing The Queued Calls List - AT&T Synapse SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide

Accessing the Queued Calls List

This feature applies to Call Appearance mode only.
The system administrator can configure the system to forward incoming calls to the Call
Queue. The Queued Calls list contains unanswered calls. If the system administrator has
assigned your extension to the Call Queue, queued calls ring at your extension when your
extension becomes idle. You can also view and answer queued calls from the Queued
Calls list.
Your system administrator can set up a programmable feature key as a Call Queue key.
The Call Queue key LED flashes orange slowly when there are calls waiting in the Call
Queue. You can press the key to access the Queued Calls list.
To access the Queued Calls list:
1. Press MENU, then 1, and then 1. The Queued Calls list appears.
The oldest queued call is at the top of the list.
2. Press
3. Press:

Retrieve

CANCEL to return to the Queued Calls list without answering the call.

Accessing Items in Lists
Queued Calls: 2
Graham Bell
Charlie Johnson
Retrieve
 
or to highlight the desired entry.
or SELECT to answer the queued call.
to view the caller's phone number.
Details
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*UDKDP %HOO

Retrieve
3:32
1:04
Details
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59
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