Incoming Calls - AT&T Synapse SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide

Incoming Calls

Your Deskset does not receive incoming calls.
Probable Cause
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
The ringer volume is too low
or a ring delay is set.
Another extension answered
your calls remotely.
You receive only caller ID numbers, not caller ID names.
Probable Cause
Your T1 telephone service
provider may use DMS-100
or 5ESS signalling protocols,
which do not support caller
ID name delivery.
Troubleshooting
Corrective Action
Verify that Do Not Disturb is off. Make sure that

DND is not in the top right corner of the Deskset
display. Press MENU –> 1 –> 5 (Call Appearance
mode) or MENU –> 1 –> 4 (Line Appearance
mode) to turn this feature off.
Call Appearance mode only — Verify that Call

Forward All is off. Make sure that FWD is not in
the top right corner of the Deskset display. Press
MENU –> 1 –> 6 to turn this feature off.
Incoming calls may be directed to a Ring Group

or Call Queue that you are not part of. Calls may
also be redirected via DID numbers and Trunk
Routing.
Line Appearance mode only — Incoming calls on

the line are being forwarded to a CFNA
destination and the Seconds before
Forwarding setting is 0 Seconds. See your
system administrator.
Press the VOL+ key to increase ringer volume.

Call Appearance mode only — Verify that the

ring delay is set to 0 seconds. Press
MENU –> 2 –> 3 –> 2 to adjust the ring delay.
None. If another extension is configured to

monitor your call activity, the other extension can
answer your incoming calls.
Corrective Action
Talk to the service provider about obtaining

PRI-NI2 signaling.
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