Placing A Call On Hold (Line Appearance Mode) - AT&T SB67020 User Manual

Placing a Call on Hold (Line Appearance Mode)

In Line Appearance mode, all Desksets that share assigned lines can view held calls and take calls off hold.
To hold calls and manage held calls:

Figure 37. Active Call
Figure 38. Call Held
Call Management
Synapse SB67020 Deskset User's Guide
1. When you are on an active call, as shown in Figure 37, press HOLD.
The Held Call icon

flashes green.
On other Desksets that are assigned that line, the Line Appearance LED flashes

orange. Someone at any other Deskset assigned that line can press the flashing
orange Line Appearance key to take the call off hold, making it an active call on their
Deskset.
All Desksets, including those that are not assigned that line, can view and take your

call off hold from the Held Calls list. See
Appearance mode)" on page
When you put an Intercom call on hold, only you can take the call off hold.

When a call is on hold, you can use the Programmable Feature Keys or the Deskset

Menu to access other functions.
When a call is on hold, you can also press

"Conferencing" on page
2. To take the call off hold, press the flashing Line Appearance key for that call.
appears, as shown in Figure 38 and the Line Appearance LED
"Accessing the Held Calls List (Line
72.
52.
49
to start a conference call. See