Transferring A Call In Call Appearance Mode - AT&T Synapse SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide

Transferring a Call in Call Appearance Mode

You can transfer an active or a held call to:
an internal extension or external number

an extension's voicemail, Group Mailbox (if available), or your Personal Mailbox

an Auto Attendant

a Call Queue or Ring Group (if available).

The transfer recipient does not have to talk to you before receiving the transferred call.
If you do not talk to the transfer recipient before transferring the call, you are making an
"unsupervised" transfer. If you talk to the transfer recipient before completing the
transfer, you are making a "supervised" transfer.
You can transfer a call to an external number only if this function has been enabled by
your system administrator. The call transfer function is enabled by default.
To transfer a call:
1. Press
the Transfer Setup screen appears.
2. Select a transfer target. You can:
dial an external number (as shown below) or an extension, or make a call from

a list by pressing
When the new call is established, you can speak to the person to whom you are
transferring the call and announce the transfer. If you decide not to complete the
transfer, you can cancel the Transfer Setup screen on the first call by pressing
CANCEL. The first call remains on hold.
transfer the call directly to voicemail by pressing

Voicemail screen appears, on which you can press:



Call Management
from the Active Call screen. The call is automatically put on hold and
Transfer
or
ExtList

Ext List
to select an extension's Personal Mailbox
VMList
to select a Group Mailbox (if available)
MBList
to transfer the call to your Personal Mailbox.
Personal
50
Press
Transfer
. Go to Step 3.
ParkList
2
Park List Page
VMail
Back to Contents
. The Transfer to