AT&T SB67020 User Manual
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User's Guide
AT&T SB67020/SB67025 Deskset
T&T SB67020/SB67025 Deskset
© 2012–16 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 13.1 02/16
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Summary of Contents for AT&T SB67020
- Page 1 User’s Guide AT&T SB67020/SB67025 Deskset T&T SB67020/SB67025 Deskset © 2012–16 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 13.1 02/16...
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Page 2: Table Of Contents
Synapse SB67020/SB67025 Deskset User’s Guide ONTENTS Preface ......................6 Additional Documentation ..........................6 Topic Navigation ..............................7 Text Conventions ..............................7 Overview......................8 Synapse System Overview ..........................9 SB67020/025 Deskset Description ......................10 Deskset Hard Keys ..........................11 Modes of Operation ............................12 Call Appearance Mode ........................ - Page 3 Synapse SB67020/SB67025 Deskset User’s Guide Live Dialing ................................28 Making a Call from a List..........................28 Calling a Busy Extension ..........................29 Making an Intercom Call..........................30 Calling a Restricted Number.......................... 31 Calling Restricted Numbers on Your Extension ..............31 Calling Restricted Numbers Using Another Extension ............
- Page 4 Synapse SB67020/SB67025 Deskset User’s Guide Directory ......................57 Using the Directory............................. 58 Viewing and Calling Directory Entries....................... 58 Creating a New Personal List Entry ......................59 Editing a Personal List Entry.......................... 60 Storing Directory Entries from the Call Log or Redial List............. 61 Deleting a Personal List Entry ........................
- Page 5 Synapse SB67020/SB67025 Deskset User’s Guide Volume Settings ......................... 99 Preferred Audio Mode ......................99 Directory Settings..........................100 Setting and Changing Your Password ...................100 Changing Your Password.....................101 Registering an Optional Cordless Headset (SB67025 Only) ........102 Deregistering a Cordless Headset ...................103 Deregistering the Cordless Headset without the Deskset........103 Cordless Accessory Registration and Deregistration Time-Out........103...
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Page 6: Preface
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents REFACE This User’s Guide provides instructions for using your Synapse SB67020/SB67025 Deskset telephone with software version 3.1.0 or newer. See page 105 for instructions on checking the software version on the Deskset. Although the Quick Start Guide also includes information on using the Deskset, this guide has information on setting up the SB67020/SB67025 Deskset and more complete information on feature usage. -
Page 7: Topic Navigation
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Topic Navigation This Synapse SB67020/SB67025 Deskset User’s Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document. -
Page 8: Overview
— it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system. This chapter introduces the SB67020 Deskset and SB67025 Deskset and provides an overview of the Synapse System and the external features of the Deskset. -
Page 9: Synapse System Overview
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Synapse System Overview Your Deskset is part of the Synapse system. Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Synapse uses a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample system. -
Page 10: Sb67020/025 Deskset Description
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents SB67020/025 Deskset Description The key external features of the Deskset are shown in Figure 2 and described in Table 2. Figure 2. Deskset Layout Table 2. Deskset Features 1. Liquid Crystal Display (LCD) Provides controls and information for using the Deskset. -
Page 11: Deskset Hard Keys
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Deskset Hard Keys The hard keys include the standard telephone dial-pad keys and a set of function keys. The Deskset hard keys are identified in Figure 3 and described in Table 3. -
Page 12: Modes Of Operation
Figure 2 on page 10. By default, the top two programmable feature keys on the SB67020/025 Deskset are Call Appearance keys. Line Appearance Mode In Line Appearance mode, each line also corresponds to a programmable feature key on the Deskset. -
Page 13: Setting Your Password
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents The Line Appearance keys are used for receiving and making calls to external numbers. To call another extension in your office, you must use an Intercom key. By default, the Intercom key is the bottom programmable feature key, but your system administrator can configure additional Intercom keys. -
Page 14: Deskset Status Indicators
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 6 and as described in Table 4. Status Indicator Area Figure 6. Sample Status Indicator Table 4. -
Page 15: Call Indicators
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Call Indicators When the Deskset has an incoming, ongoing, or Held call, information about the call appears on the display. The Deskset screen displays one call at a time. You can access each call by pressing a Call Appearance or Line Appearance key. -
Page 16: Call Indicators In Call Appearance Mode
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Call Indicators in Call Appearance mode When there are multiple calls in Call Appearance mode, icons indicate the presence of other calls. Review calls by pressing on the Navigation key shown in Figure 2 on page Reviewing calls does not access the calls. -
Page 17: Call Indicators In Line Appearance Mode
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Call Indicators in Line Appearance mode In Line Appearance mode, Line Appearance key LEDs indicate the presence of other calls. While you are on an active call and another call comes in, the incoming call screen takes over the display. -
Page 18: Call Status Icons
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Call Status Icons Table 5 shows and describes the call status icons. The number beside an icon indicates the number of the associated Call Appearance or Line Appearance key. See “Programmable Feature Keys” on page 19 for a complete description. -
Page 19: Programmable Feature Keys
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Programmable Feature Keys The Deskset has ten programmable feature keys as shown in Figure 2 on page 10. In Call Appearance mode, key 1 (top) is a Call Appearance, and is not programmable. Your system administrator can program the other nine keys to be used as Call Appearances, function keys, or quick-dial keys. -
Page 20: Programmable Feature Key Leds
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Programmable Feature Key LEDs The programmable feature keys have two-color LEDs to signal the status of some functions. The LED flash patterns indicate call and feature status as described in Table 9. -
Page 21: Dial-Pad Entry
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Table 9. Programmable Feature Keys LED Activity (Continued) LED Activity Description Auto Attendant Not applicable (Call Appearance mode only) Quick Dial Not applicable Held Calls list Not applicable (Line Appearance mode only) Intercom ... -
Page 22: Using The Speakerphone
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Using the Speakerphone When the speakerphone is active, the SPEAKER key is lit. To use the speakerphone: 1. To initiate a call, press SPEAKER. The key lights up and you hear a dial tone. Begin dialing. -
Page 23: Caller Options
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents The Auto Attendant may be set up so that callers can access the Auto Attendant directory. This allows callers to use any touch-tone phone's dial pad to spell your name, followed by pressing the pound (#) sign, to reach your extension. -
Page 24: Cordless Headset Description
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Cordless Headset Description The registration process described in the manual that comes with the Cordless Headset is not appropriate for the Deskset, which requires a different process. The correct process is described in “Registering an Optional Cordless Headset... -
Page 25: Cordless Headset Operation
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Cordless Headset Operation Table 10. TL7600 Cordless Headset Operation Function Operation Ringtone Press MUTE/ to temporarily silence the ringtone in the headset earpiece. FLASH silencing This silences the ringtone without disconnecting the call. The next incoming call rings normally at the preset volume. -
Page 26: Outgoing Calls
UTGOING ALLS The SB67020/025 Deskset provides several methods for making a call. If you are in Idle mode or have calls on hold, you can predial a phone number and then go off hook to call the number. You can make a call at any time by choosing an off-hook method, then dialing a number. -
Page 27: Active Call Screen
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Active Call Screen The Active Call screen, as shown in Figure 11, appears while you are on a call. Call Timer 0:05 Called Phone Call-Status Icon 9-232-555-0176 Number Transfer Conf Park Figure 11. Active Call Screen (Call Appearance Mode Shown) Table 11. -
Page 28: Live Dialing
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Live Dialing You can make a call by going off hook, then dialing a phone number. To dial a live number: 1. Do one of the following to go off hook (to hear the dial tone) from Idle mode: Lift the handset. -
Page 29: Calling A Busy Extension
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Phone numbers are dialed as they appear in the lists. Call Appearance mode only — For external calls, enter 9 or whatever digit, if any, that must be dialed before the phone number. When you dial from the Call Log, any required external calling prefix is automatically added. -
Page 30: Making An Intercom Call
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Making an Intercom Call Intercom Calls apply to Line Appearance mode only. To make an internal (extension-to-extension) call, you must press the Intercom key. By default, programmable feature key 10 is an Intercom key, as shown in Figure 13, but your system administrator can configure additional Intercom keys to give you more Intercom lines. -
Page 31: Calling A Restricted Number
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Calling a Restricted Number Call Restriction Settings apply to Call Appearance mode only. Your system administrator can configure Call Restriction settings that may prohibit you from making calls to certain types of numbers — international long-distance numbers, for example. -
Page 32: Making Calls With The Optional Tl7600 Cordless Headset (Sb67025 Only)
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Making Calls with the Optional TL7600 Cordless Headset (SB67025 Only) If you have an optional TL7600 Cordless Headset registered to your SB67025 Deskset, then you can make calls with the headset. Use the Deskset dial pad to dial the number. -
Page 33: Incoming Calls
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents H A P T E R NCOMING ALLS When a call comes in, the Deskset rings and the incoming call information appears as shown in Figure 15 on page 34. The screen displays the caller’s name and number (if available). -
Page 34: Incoming Call Screen
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Incoming Call Screen The incoming call and Active Call screens are shown in Figure 15. Press Answer Active Call Incoming Call Figure 15. Incoming Call and Active Call Table 12. Incoming Call Screen Soft Keys Description Answers incoming call. -
Page 35: Incoming Calls In Line Appearance Mode
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents If your company has caller ID, the incoming call screen displays caller information. If the caller ID information is absent because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER display. If the caller chooses not to send the information, PRIVATE NAME and PRIVATE NUMBER display. -
Page 36: Ignoring A Call
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To answer a remote call: 1. On your Deskset, press the flashing green programmable feature key. Your Deskset answers the call in its Preferred Audio Mode (Speaker or Headset). At the monitored extension, a Call answered by Ext. -
Page 37: Call Screening
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Call Screening This feature applies to Call Appearance mode only. When an incoming call goes to voicemail, the Message icon ( ) indicates that recording is in progress. You can listen to the recording in progress and interrupt it at any time by answering the call. -
Page 38: Auto Answering
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Auto Answering You can set your Deskset to answer calls automatically, without your having to touch the phone to answer. See “Automatic Answering” on page 95. When you enable Auto Answer, ANS appears at the top of the Deskset screen as shown in Figure 17 unless DND and FWD are active, since Auto Answer is disabled when they are on. -
Page 39: Answering Direct Intercom Calls
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Answering Direct Intercom Calls This feature applies to Call Appearance mode only. Direct Intercom is an automatic-answering feature that your system administrator can set for your Deskset. When Direct Intercom is enabled, INT appears at the top of the Deskset screen. -
Page 40: Call Management
Back to Contents H A P T E R ANAGEMENT This chapter describes the call management features of the SB67020/SB67025 Deskset. The Deskset enables you to put calls on hold, transfer calls, park calls, and create conference calls. Call management features and procedures differ depending on whether your system is in Call Appearance or Line Appearance mode. -
Page 41: Call Management
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Call Management Call management begins with the Active Call screen shown in Figure 18. The Call Status icons are described in “Call Status Icons” on page Call Appearance Mode Line Appearance Mode Figure 18. -
Page 42: Putting A Call On Hold In Line Appearance Mode
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents 2. To take the call off hold, display the call on screen and then press SELECT, or press the associated Call Appearance key. Lifting the handset, or pressing SPEAKER or HEADSET, takes you off hook on an idle line;... -
Page 43: Transferring A Call In Call Appearance Mode
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Transferring a Call in Call Appearance Mode You can transfer an active or a held call to: an internal extension or external number an extension’s voicemail, Group Mailbox (if available), or your Personal Mailbox ... -
Page 44: Transferring A Call To A Busy Extension
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents press to view the next set of transfer options, which includes: to select an Auto Attendant to which to transfer the call. AutoAtt to select a Call Queue (if available) to which to transfer the call. All ... -
Page 45: Transferring A Call In Line Appearance Mode
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Transferring a Call in Line Appearance Mode You can transfer an active call to: an internal extension an external number, if this function has been enabled by your system administrator another extension‘s voicemail, Group Mailbox, or your Personal Mailbox... -
Page 46: Making A Conference Call
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Making a Conference Call You can set up a conference call with yourself and two telephone numbers (either internal, external, or with both). The pictures below show Call Appearance mode, but the procedure is the same in Line Appearance mode. -
Page 47: Putting A Conference On Hold
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Putting a Conference on Hold The picture below shows Call Appearance mode, but the procedure is the same in Line Appearance mode. To put a conference on hold: 1. Press HOLD. The other callers can continue communicating with each other. The icon indicates the conference is on hold. -
Page 48: Parking A Call
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Parking a Call This feature applies to Call Appearance mode only. Parking a call is similar to putting a call on Hold, but any extension on the system can retrieve a parked call. You can park external calls only. -
Page 49: Call Management With One Call Appearance
Call capacity reached. Call Management Using a Headset You can use a corded or cordless headset with the SB67020/025 Deskset. A corded headset can be plugged into the headset jack on the back of the Deskset. The cordless headset must provide its own wireless radio in a base that is plugged into the headset jack. -
Page 50: Accessing Items In Lists
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents H A P T E R CCESSING TEMS IN ISTS The Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, have other features associated with them that are explained elsewhere in this guide. -
Page 51: Accessing The Queued Calls List
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Accessing the Queued Calls List This feature applies to Call Appearance mode only. The system administrator can configure the system to forward incoming calls to the Call Queue. The Queued Calls list contains unanswered calls. If the system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension becomes idle. -
Page 52: Accessing The Extension List
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To access an entry in the Park List: 1. Press MENU, then 1, and then 2. The Park List appears. 3DUN /LVW *UDKDP %HOO Retrieve 2. Press until the desired entry is on the screen. -
Page 53: Accessing The Redial List
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Accessing the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 20 and described in Table 14. 5HGLDO 2325550176 Number, time... -
Page 54: Deleting Redial Entries
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents If necessary, enter the caller’s first and last names. Press to move the cursor to the Last Name and Phone # entries. Press to save the entry. Save The system does not check for duplicate entries. -
Page 55: Searching The Extension Or Directory Lists Using The Dial Pad
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Searching the Extension or Directory Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter. To search for a list entry: 1. Select a list to search, such as the Directory. - Page 56 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To retrieve a call from the Held Calls list: 1. Press MENU, then 1, then 1. The Calls on Hold screen appears. 2. Press to highlight the desired call. 3. Press SELECT to retrieve the call.
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Page 57: Directory
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents H A P T E R IRECTORY The Synapse system provides three Directory lists. By default, the system displays entries from all three lists. See “To view and call Directory entries:” on page 58 to learn how you can limit this display to one of the three lists. -
Page 58: Using The Directory
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Using the Directory Access the Directory by pressing MENU, then 1, and then 7 (Call Appearance mode) or MENU, then 1, and then 5 (Line Appearance mode) to display the screen shown in Figure 21 and described in Table 15. -
Page 59: Creating A New Personal List Entry
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents If the Directory is empty, only appear. Call 2. Press to show the desired entry. 3. Press SELECT to dial the displayed phone number. To change Directory settings: ... -
Page 60: Editing A Personal List Entry
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents 3. Edit the First Name, Last Name, and Phone # fields using the dial pad. “Dial-Pad Entry” on page 21. The name text fields are limited to 20 characters each and the number field is limited to 32 digits. -
Page 61: Storing Directory Entries From The Call Log Or Redial List
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Press to move to the previous or next field. Press to erase the highlighted character if there is one, or else the Backspc character before the cursor. Press to insert a two-second pause into the phone number. -
Page 62: Deleting A Personal List Entry
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory. To delete a Personal list entry: 1. Call Appearance mode — Press MENU, then 1, and then 7. -
Page 63: Sorting Directory Entries
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Sorting Directory Entries The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order. To sort Directory entries: 1. -
Page 64: Voicemail
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents H A P T E R OICEMAIL Your Synapse system records and saves incoming voicemail messages. You can play, delete, or forward those messages to one or many other extensions. The MESSAGE... -
Page 65: Voicemail Overview
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 22. MESSAGE WAITING LED Figure 22. Message Waiting LED To access your messages, see “Accessing Your Messages”... -
Page 66: Group Mailbox Overview
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Group Mailbox Overview Group Mailboxes provide general delivery of voicemail messages to a group within an organization. Group Mailboxes are different from your Personal Mailbox in that messages in Group Mailboxes are not stored in your Deskset. Even if your Personal Mailbox is full, there may be space available in some of your Group Mailboxes. -
Page 67: Accessing Your Messages
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents After someone listens to a message, the ! indicator for that message is removed from the screens of all participants of that group. If someone else is listening to a message when you delete it, the message is not ... -
Page 68: Message Playback
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents If necessary, press to highlight the desired Mailbox. b. Press SELECT. The Messages screen appears. until you see the desired Messages entry. 2. Press 3. Press CANCEL to exit the Messages screen. -
Page 69: Calling The Messenger
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Calling the Messenger You can call back the person who left the message. To call back the person who left the message: 1. On the Messages screen, press until the desired entry is on the screen. -
Page 70: Forwarding A Message
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Forwarding a Message You can forward a message to an extension or extensions, a voicemail distribution list (if enabled), or a Group Mailbox (if enabled). You can also record a message and forward it to a distribution list. -
Page 71: Recording An Introduction To Send With A Forwarded Message
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents 6. Press to forward the message. Send The Message Forwarded screen appears. Forward message to: Amy Lee - 203 Message Forw arded. Intro Send The forwarded message appears in the recipient’s Messages list. -
Page 72: Sending A New Message To A Distribution List
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Sending a New Message to a Distribution List If you have enabled voicemail distribution and created at least one distribution list, you can record a new message and send it to a distribution list. To create a distribution list, “Voicemail Distribution”... -
Page 73: Deleting Messages
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Deleting Messages You can delete a single message or all messages from the Messages screen. You can also delete a single message during message playback, as described in “Message Playback” on page To delete a single message or all messages: ... -
Page 74: Accessing Your Voicemail Remotely
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents 3. Press to clear the new message indication. ClrNew soft key replaces MrkNew ClrNew 4. If desired, press to restore the icon for a selected message, marking MrkNew the message as new again. - Page 75 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To access voicemail remotely – listen to messages: Once you have accessed the system, the Main Menu plays. From this menu you can listen to old or new messages as shown in Figure 28. You have the following options: To listen to new messages, press 1.
- Page 76 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To access voicemail remotely – voicemail greeting setup: 1. To set up the voicemail greeting, access the system and press 8. As illustrated in the flow diagram in Figure 29, you have the following options: To record a primary greeting, press 1.
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Page 77: Call Log
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents H A P T E R The Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest. “Using the Call Log” on page 78 ... -
Page 78: Using The Call Log
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Using the Call Log The Call Log soft keys, as shown in Figure 30 and described in Table 17, are available whenever the Call Log has at least one entry. Figure 30. Call Log Functions 1. -
Page 79: Managing Missed Calls
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To access the Call Log list: 1. Call Appearance mode — Press MENU, then 1, and then 8. Line Appearance mode — Press MENU, then 1, and then 6. The most recent Call Log entry appears. -
Page 80: Listening To Voicemail From The Call Log
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Listening to Voicemail From the Call Log If the caller left a message, you can play the message from the Call Log. To play a message from the Call Log: ... -
Page 81: Deleting Call Log Entries
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents to store the entry and return to the Call Log. 4. Press Save 5. Press CANCEL to exit the Call Log. Deleting Call Log Entries You can delete a single Call Log entry, or all Call Log entries. -
Page 82: Paging
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents H A P T E R AGING Paging allows you to broadcast what you say to more than one extension. If your system administrator has set up Paging Zones, you can page all extensions or a zone. -
Page 83: Sending A Page
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Sending a Page You can start sending a page from the Paging Zones screen. If your system administrator has set up Paging Zones, you can page all extensions or a zone. To send a page: 1. -
Page 84: Single-Zone Overhead Paging
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Single-Zone Overhead Paging If your Synapse system includes an optional single-zone overhead paging (OHP) system, your system administrator may have set up an overhead paging option in the Paging Zones list. You might be able to page a meeting room or a warehouse, for example. The OHP speakers are included when you page All Extensions, and they may be included in other Paging Zones. - Page 85 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents 4. If more than one multi-zone OHP system is available, highlight the Analog Terminal Adapter (ATA) to which the desired OHP system is connected, and then press SELECT. For more information, see your system administrator. See also “Synapse...
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Page 86: Deskset Settings
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents H A P T E R ESKSET ETTINGS You or your system administrator can use the following Deskset menus and features to customize your Deskset: “Deskset Menu” on page 87 “Features” on page 88 ... -
Page 87: Deskset Menu
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the Menu by pressing MENU, and then select options by highlighting an item and pressing SELECT, or by pressing the dial-pad key with that option number. -
Page 88: Features
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Features Use the Features menu to access the Deskset Features. Table 18 lists the Features available in Call Appearance mode. For Features available in Line Appearance mode, see Table 19 on page 89. - Page 89 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Features Menu 1/3 Features Menu 2/3 Features Menu 3/3 Figure 32. Deskset Features Menu (Line Appearance Mode) – Table 19. Deskset Menu Line Appearance Mode Features Feature See page... Description 1. Held Calls List View and retrieve calls from any line in the system.
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Page 90: User Settings
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents User Settings Use the User Settings menu to set up options as shown in Figure 33 and described in Table 20. Figure 33 shows the menu in Call Appearance mode. The menu in Line Appearance mode is slightly different, as described in Table 20. -
Page 91: Greetings
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To display the User Settings menu: 1. Press MENU and then 2 to display the User Settings menu. 2. If you have set a user password, the User Password screen appears before the User Settings menu appears. - Page 92 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents to highlight the Primary, Alternate, or Pre-Set greeting to be Press played to external callers. When you highlight the Pre-Set greeting, the PlayRec soft key changes to Play. You cannot delete or record over the Pre-Set greeting.
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Page 93: Name Recording
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Name Recording If callers access the Company Directory when the Auto Attendant is on, they hear this recording upon entering your name. To create a useful recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume. -
Page 94: Call Management
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Call Management The Call Management menu applies to Call Appearance mode only. In Line Appearance mode, you can set your Deskset to automatically answer Intercom Calls only. See “Automatic Answering” on page When the Synapse system is in Call Appearance mode, you can use the Call Management menu to set up options for handling calls, as shown in Figure 35 and listed in Table 23. -
Page 95: Automatic Answering
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To set the Call Forward destination: 1. Press MENU, then 2, then 2, and then 1. The Call Forward All menu appears. 2. Press to select one of the following targets: ... - Page 96 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents In Line Appearance mode, Auto Answer applies to Intercom (extension to extension) calls only. Do Not Disturb and Call Forward All take priority over Auto Answer. If you have enabled Call Forward All, calls are forwarded before they can be Auto Answered.
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Page 97: Deskset Settings
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Deskset Settings Use the Deskset Settings menu to set up the display appearance and sounds of your Deskset as listed in Table 24. Deskset Settings Menu 1/2 Deskset Settings Menu 2/2 Figure 36. Deskset Settings Menu Table 24. -
Page 98: Sounds
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents to select Hi, Lo, or Off. The default is Hi. Press to accept the adjustments and return to the Deskset Settings menu. 4. Press Save Sounds Use the Sounds menu to set the ring volume, delay the beginning of audible ringing, pick one of nine ringtones, or turn key beeps and the call waiting tone on and off. -
Page 99: Volume Settings
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Volume Settings Set the Speaker, Receiver, Headset, and Paging volumes using the Volume Settings menu. You can also adjust each of these volumes while you are on a call by pressing VOL+ and VOL–. -
Page 100: Directory Settings
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Directory Settings Use the Directory Settings menu to show or hide any of the three directories (Personal, System, and Ext List) and to set the sort order of the Directory. The default setting is all shown and sorted by first name. -
Page 101: Changing Your Password
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents to confirm that you want to reset your password. The message User 4. Press password has been reset appears. The User Password menu appears. Changing Your Password To change your password: 1. Press MENU, then 2, then 5, and then 1. -
Page 102: Registering An Optional Cordless Headset (Sb67025 Only)
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Registering an Optional Cordless Headset (SB67025 Only) You can register one AT&T TL7600 Cordless Headset to a SB67025 Deskset. When a Deskset has a cordless accessory, the Deskset and headset are all part of the same extension, and only one device can be used at a time. -
Page 103: Deregistering A Cordless Headset
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Deregistering a Cordless Headset You must deregister a Cordless Headset before you can register it to a different Deskset. To deregister a Cordless Headset: 1. Press MENU, then 2, and then 6. -
Page 104: Setting The Voicemail To Email Mode
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Setting the Voicemail to Email Mode The Voicemail to Email feature converts new voicemail messages to .WAV files and sends them to your email account as an attachment. You can also choose to receive an email notification of a new message without the .WAV attachment. -
Page 105: Deskset Information
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Deskset Information Use the Deskset Information screen, shown in Figure 37, to find the Deskset's IP Address, which you will need to access the WebUI. The other Deskset information may be used by your system administrator or the installer. -
Page 106: Using Do Not Disturb (Dnd)
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents to select Scheduled, OFF, or Manual. 4. Press Scheduled: Turns the selected Auto Attendant on. Incoming calls are forwarded to an Auto Attendant menu or destination according to the weekly schedule that the system administrator has set. -
Page 107: Web Interface
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents H A P T E R NTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on your Deskset. See “Accessing the Web User Interface (WebUI)” on page 108. -
Page 108: Accessing The Web User Interface (Webui)
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Accessing the Web User Interface (WebUI) To access the WebUI: 1. Ensure that your computer is connected to the same network as the Synapse system. Your computer may already be connected to the network through the PC port on the back of a Deskset. -
Page 109: Error Handling
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 38. - Page 110 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To modify the Basic Settings: 1. Set the Call Forward All Settings. When on, Call Forward All forwards calls to the Call Appearance target you select, and your Deskset does not ring.
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Page 111: Personal Directory
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Personal Directory To allow easy dialing, you can create a Personal Directory (referred to as the Personal list on the Deskset) that is only available from your extension. Your administrator can also create a System Directory of names and phone numbers (referred to as System list on the Deskset) that is available to all extensions. - Page 112 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To edit Personal Directory entries: 1. In the navigation menu at left, click Personal Directory. The Directory List page appears. 2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry page appears.
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Page 113: Quick Dial
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Quick Dial To add or edit quick-dial entries: 1. In the navigation menu at left, click Feature Keys. The Programmable Feature Keys page appears (Call Appearance mode shown). You can edit any Programmable Feature Keys that the system administrator has set up as Quick Dial keys. -
Page 114: Voicemail Distribution
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Voicemail Distribution If you enable voicemail distribution, you can leave new messages or forward existing messages to lists that you create in the WebUI. This feature is disabled by default. If you enable this feature, there will be an additional step every time you access your messages. - Page 115 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To create a voicemail distribution list: 1. In the navigation menu at left, click Voicemail Distribution to display the Voicemail Distribution Lists page. . The Create Distribution List page appears. 2. Click 3.
- Page 116 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents To edit or delete a voicemail distribution list: 1. In the navigation menu at left, click Voicemail Distribution to display the Voicemail Distribution Lists page. for the distribution list you want to edit or delete. The Edit 2.
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Page 117: Help
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Help To access WebUI Help: 1. In the navigation menu at left, click Help. A PDF Help file opens. 2. To view a topic, click the link for that topic. The page for that topic appears. -
Page 118: Troubleshooting
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents H A P T E R ROUBLESHOOTING If you have difficulty operating your Deskset, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 119 “Display Messages” on page 120 ... -
Page 119: Common Troubleshooting Procedures
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not powered by a wall ... -
Page 120: Display Messages
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Display Messages The screen is blank or the Deskset menu does not work. Probable Cause Corrective Action There may be no power or “To resolve a blank screen or device that ... -
Page 121: Calls Generally
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Probable Cause Corrective Action The same Deskset extension Reset the Deskset to factory defaults without the number already exists. network cable connected. Use a paper clip to press and hold the reset switch for more than five seconds. - Page 122 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Probable Cause Corrective Action Maximum Call Duration was None. External calls that you transfer or forward exceeded. to another external number use two lines. The duration of such calls is limited by a timer that your system administrator sets.
- Page 123 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents You hear static, sudden silences, gaps in speech, or garbled speech. Probable Cause Corrective Action You may be experiencing Your LAN administrator should ensure the network problems. following minimum guidelines are met: A switched network topology is ...
- Page 124 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Your Deskset does not automatically forward a call to another extension. Probable Cause Corrective Action Call Appearance mode Check that Call Forward All is on (FWD should only — The Call Forward All appear in the top right corner of the screen while settings are incorrect.
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Page 125: Incoming Calls
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents You are unable to manually forward a call to voicemail. Probable Cause Corrective Action You cannot forward incoming Nothing. The system administrator can designate Ring Group calls and a Deskset as a forwarding destination if the Ring incoming Call Queue calls to Group call is unanswered. - Page 126 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Probable Cause Corrective Action The ringer volume is too low Press the VOL+ key to increase ringer volume. or a ring delay is set. Call Appearance mode only — Verify that the ...
- Page 127 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Probable Cause Corrective Action Your Auto Answer delay is Adjust the Auto Answer delay. Press greater than your MENU –> 2 –> 2 –> 2. Call-Forward – No Answer delay. Ring Group calls cannot be If your location has DID numbers, ask your system ...
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Page 128: Outgoing Calls
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Extension Monitor key does not flash for incoming calls. Probable Cause Corrective Action The system is in Line None. In Line Appearance mode, the Extension Appearance mode. Monitor key LED flashes green for an incoming call... - Page 129 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Probable Cause Corrective Action Call Appearance mode Wait for a channel or line to become available. only — Your extension has a The system administrator can either remove the trunk reservation for...
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Page 130: Voicemail
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents DDNs (Directory Dial Numbers) do not dial out properly from the Call Log. Probable Cause Corrective Action This system does not support DDNs in the Call Log are treated like all other ... - Page 131 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Incomplete voicemail messages. Probable Cause Corrective Action Recording interrupted by If a caller leaves a very long message, part of it time-out or full memory. may be lost when the Deskset disconnects the call after two minutes.
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Page 132: Other Deskset Features
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents The system does not respond to remote voicemail commands. Probable Cause Corrective Action The system cannot detect Confirm you have entered star, star (**) before Dual-Tone Multi-Frequency entering your remote access code (user (DTMF) tones, which are the password). - Page 133 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents There is no key so you cannot forward messages to a distribution list. DistrList Probable Cause Corrective Action key is not Log on to the WebUI and click DistrList Voicemail Distribution. Enable voicemail...
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Page 134: Webui
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents WebUI Unable to access the WebUI Login page from my computer. Probable Cause Corrective Action The computer is not Verify the IP address. You must correctly enter connected to the same... -
Page 135: Pc/Deskset Interaction
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on your computer does not work after installing the Deskset. Probable Cause Corrective Action The Ethernet cables are not Check that the Ethernet cable from the computer ... -
Page 136: Tl7600 Cordless Headset (Sb67025 Only)
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents TL7600 Cordless Headset (SB67025 Only) The TL7600 headset not responding. Probable Cause Corrective Action The headset has lost 1. Disconnect the Cordless Headset battery. connection to the Deskset. 2. Wait three minutes. - Page 137 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents The TL7600 headset registration is not working. Probable Cause Corrective Action The headset and the Deskset Confirm that you have placed the headset in the are not communicating with charger before you press...
- Page 138 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents No dial tone. Probable Cause Corrective Action Headset cannot Verify that the Deskset can make external calls. communicate with Deskset. For more information, see “Outgoing Calls” on page 128. You may be out of range of the Deskset; move ...
- Page 139 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents The Deskset shows no indication that the headset is on a call. Probable Cause Corrective Action The headset is registered to If nearby people have headsets, they may have another Deskset. If others...
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Page 140: Appendixes
Back to Contents PPENDIXES Appendix A: Soft Keys The Synapse SB67020/SB67025 deskset features keys below the LCD screen. The bottom of the screen displays the appropriate label for each key as the function of the key changes. Table 25 provides an alphabetical list of the labels that appear above the Deskset soft keys. - Page 141 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Table 25. SB67020/025 Deskset Soft Key Functions (Continued) Function Description Function Description Initiates Message Forward Opens the Park List. function. Inserts a two-second pause in a digit Forwards incoming call to string.
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Page 142: Appendix B: Technical Specifications
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Appendix B: Technical Specifications Table 26 lists the technical specifications for the SB67020/025 Deskset. Table 26. Technical Specifications Feature Specification 6.9” × 7.9” × 8.1” (H × W × D @57° angle), ... -
Page 143: Appendix D: Important Safety Instructions
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. -
Page 144: Appendix E: Gpl License Information
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents Appendix E: GPL License Information Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue. -
Page 145: Glossary
BYPASS port: An RJ-11 jack on the PSTN Gateway that allows for communication during power outages. Plug an analog telephone into this jack. Call Appearance: On the SB67020/025 Deskset, the programmable feature keys identified as Call Appearance keys on the right side of the Deskset. On the SB67030/031 Deskset, the five icons on the right side of the Deskset display and the keys and LEDs associated with those icons. - Page 146 Synapse system. factory default: The original product settings. FWD: An indicator in the top right corner of the SB67020/025 Deskset display that appears when the Call Forward feature has been turned on. This feature causes calls to that extension number to be automatically forwarded to another extension, external phone number, or to voicemail.
- Page 147 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents greeting, preset: The voice message that plays to callers if the user has not recorded an outgoing message. Group Mailbox: Provide general delivery of voicemail messages to a group within an organization. Only subscribers can access these voicemail messages.
- Page 148 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing 0 (zero). page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned paging zone: A set of extensions that can be paged as a group.
- Page 149 Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents switch: A network switch links electronic devices. The switch processes and routes data flexibly, allowing more data to be handled without error. system administrator: A person to perform functions such as setting up and modifying system configurations.