Call Management; Putting A Call On Hold In Call Appearance Mode - AT&T SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide

Call Management

Call management begins with the Active Call screen shown in Figure 18. The Call Status
icons are described in
Table 13 Active Call Screen Description
Key
Transfer
Conf
Park
Flash

Putting a Call on Hold in Call Appearance Mode

To hold calls and manage held calls:
1. When you are on an active call, press HOLD.
The Held Call Appearance icon

0:27
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232-555-0176
Transfer
After the call has been on hold for a delay period set by your system

administrator (the default setting is three minutes), the Deskset reminds you with
a brief ring every 30 seconds.
When a call is on hold, you can use the programmable feature keys or the

Deskset Menu to access other functions.
When a call is on hold, you can also press:





Call Management

"Call Status Icons" on page
Call Appearance Mode
Figure 18. Active Call Screen
Description
Begins transfer of a call.
Begins a conference call.
Call Appearance mode only — Parks a call.
Line Appearance mode only — Simulates a hook flash, which signals your
telephone service provider to activate a feature (external calls only).
1
Conf Park
to start transferring the call
Transfer
to start a conference call
Conf
to park the call.
Park
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18.
Line Appearance Mode
appears.