Call Management With One Call Appearance - AT&T SB67020 User Manual

Synapse SB67020 Deskset User's Guide

Call Management with one Call Appearance

This section applies to Call Appearance mode only.
If your system administrator has configured your Deskset with one Call Appearance key,
some features are restricted. These restrictions also apply when the Deskset has more
than one Call Appearance key, and all Call Appearances are occupied.
If you are on an active call, held call, or incoming call, additional incoming calls

cannot be received. Callers are forwarded straight to the Call Forward – No
Answer destination. You also cannot screen calls.
When the Call Appearance is occupied, you cannot dial or predial.

When the Call Appearance is occupied, if you attempt to call a number from a

list (such as the Call Log), or if you attempt to transfer a call or start a conference
call, a screen such as the Call capacity reached screen appears.
Call Management
Call capacity reached.
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