Group Mailbox Overview - AT&T SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide

Group Mailbox Overview

Group Mailboxes provide general delivery of voicemail messages to a group within an
organization. Group Mailboxes are different from your Personal Mailbox in that messages
in Group Mailboxes are not stored in your Deskset. Even if your Personal Mailbox is full,
there may be space available in some of your Group Mailboxes.
If your system administrator has given you access to a Group Mailbox, the
# New Messages count on the Idle screen includes your new private messages and
new messages in any Group Mailboxes to which you are assigned.
If you press MENU, then 1, and then 4 (Call Appearance mode) or MENU, then 1, and
then 3 (Line Appearance mode) and have not enabled voicemail distribution, a list of
mailboxes appears, as shown in Figure 24.
If you have enabled voicemail distribution, the Leave New or Listen screen appears, as
shown in Figure 25, allowing you to press
From the Mailbox list screen, you can access your personal voicemail and messages
stored in Group Mailboxes, such as the sales department shown in Figure 24. Your
Personal Mailbox is always at the top of the list of mailboxes.
Select a mailbox to access the messages stored in that mailbox.
The first message in that Mailbox appears, as shown in Figure
Group Mailbox, the name of the Group Mailbox appears at the top of the screen.
Additionally, the following conditions apply when you access a Group Mailbox:
When a mailbox is nearly full, [<5 Min] appears, and when it is full, [Full]

appears next to that Personal Mailbox or Group Mailbox as shown in Figure 27.
Delete messages to make more room.
Voicemail
Messages
Personal
Sales
Custom er Supp...
Figure 24. Group Mailbox List
Listen
Do you w ish to leave a new
m essage or listen to your
m essages?
Lv Msg Listen
Figure 25. Leave New or Listen Screen
Messages 1/10
Graham Bell !
232-555-0176
Play DelMsg
Figure 26. Messages Screen
Messages
Personal
Sales
Custom er Supp...
Figure 27. Mailbox Full Screen
66
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1 New
0 New
10 New
to see the list of mailboxes.
26. When you access a
Jul 19
1:18p
Callback
1 New
[FULL]
[<5 Min]