Modes Of Operation; Call Appearance Mode; Line Appearance Mode - AT&T Synapse SB67020 User Manual

Synapse SB67020/SB67025 Deskset User's Guide

Modes of Operation

The system administrator can configure the Synapse system to operate in one of two
different modes: Call Appearance mode and Line Appearance mode. Desksets operate
differently in each mode. The appearance mode affects how you make, answer, and
manage calls. Each mode provides a unique set of configurable features. This User's
Guide includes information about, and procedures for, both Call Appearance mode and

Line Appearance mode.

You know your Deskset is in Call Appearance mode when the Idle screen displays New
Missed Calls as shown in Figure 4. The Idle screen appears when the Deskset is first
turned on and when there is no call activity. In Line Appearance mode, the Deskset does
not display missed calls.
Date and Time
Extension Name
Name assigned to
this Deskset
New Missed Calls
Number of new calls whose
call information has not been
reviewed. (Call Appearance
mode only)

Call Appearance Mode

In Call Appearance mode, the system administrator can configure your Deskset with up
to 10 virtual "lines" on which you can make and receive calls. These lines are called Call
Appearances in this User's Guide. You can use Call Appearances for calls to and from
external numbers (232-555-0176, for example) or other Synapse Deskset extensions
(Extension 220, for example). You can access each Call Appearance by pressing a
programmable feature key as shown in
programmable feature keys on the SB67020/025 Deskset are Call Appearance keys.
Line Appearance Mode
In Line Appearance mode, each line also corresponds to a programmable feature key on
the Deskset. These are called Line Appearance keys in this User's Guide. Unlike Call
Appearance mode, each Line Appearance key represents an actual physical line
connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways
providing up to 16 lines). The system administrator can configure your Deskset with up
to 9 lines on which you can make and receive external calls. One programmable feature
key is reserved for "Intercom" calls to other Synapse Deskset extensions.
Other Desksets in the system share these lines and display the line status. Incoming calls
on a line ring at all Desksets that share that line. The Line Appearance key LED indicates
whether a line is ringing, busy, or on hold.
Overview
Wed Sep 08 11:09AM
John Smith
3 New Missed Calls
2 New Messages
Figure 4. Idle Screen in Call Appearance mode
Figure 2 on page
12
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Your Extension
EXT 219
Number
Extension numbers
may be 3 or 4 digits.
Message Status
Number of new,
unreviewed voice
messages.
10. By default, the top two