Chapter 7 - Troubleshooting; Troubleshooting Table - Overland Storage NEO 200S User Manual

Chapter 7
The 2U and 4U libraries feature the following Customer Replaceable Units (CRUs):
• Controller Card (electronics, processor, memory, etc.)
• Power Supply
• Drive Sled (drive plus drive-to-library connectivity)
• Library Enclosure (chassis including accessor, Operator Control Panel display, etc.)
• Cartridge Magazines
• Rail Kit
Topics in Troubleshooting:
•

Troubleshooting Table

• Installation Problems
•
Library Recovery Problem Determination
• Procedures for Isolating CRU Problems
•
Identifying a Suspect Cartridge
• Contacting Overland Technical Support
Troubleshooting Table
IMPORTANT: Before replacing any CRU and after finding the problem and performing any
listed actions listed in the Troubleshooting Table below, be sure to review the
Isolating CRU Problems" on page 7-7
The following table is the starting point for all service issues. Find the reason which closest
resembles the problem you are experiencing and perform the listed action. If you are unable
to correct the problem, create a prioritized list of replacement parts required. Select only
one CRU at a time starting with the most likely based on the
Problems" on page 7-7
efforts, refer to
After correcting the problem, run Library Verify (Operator Control Panel: Service > Library
Verify) to ensure that all library components are functioning properly before resuming
normal library operations.
10400367-001 04/2012
to help confirm the failing CRU.
and/or the error code listing. After exhausting all troubleshooting
"Contacting Overland Technical Support" on page
©2012 Overland Storage, Inc.
Troubleshooting
"Procedures for Isolating CRU
7-13.
"Procedures for
7-1