Installation Problems; Cable Connections - Overland Storage NEO 200S User Manual

NEO 200s/400s User Guide
Problem
Library Enclosure
Performance Test duration varies
Web User Interface problems
Bar code scanner problems
Host Attachment Interface problems
Need help with a library password
Key path diagnostic not working
Auto Clean status displayed as
Slot? on the Web User Interface System Status
screen.

Installation Problems

Problems encountered during the installation of the library are usually caused by improper
SCSI bus configuration, application software configuration errors, or an incorrectly
configured operating system. If the application software that you are using is not
communicating with the library after installation, check the following:
• Picker Ship Lock Key:
Ensure that the Picker Ship Lock Key on the top cover has been removed before
powering on the library.
• Drive/Library SCSI or Loop ID:
Ensure that the SAS or Fibre Channel Loop ID is correct and not the same as other
devices that may be on the same bus.
• Host Bus Adapter (HBA) Compatibility:
Ensure that the library is compatible with the HBA. For best performance, the HBA
used for this library should be SCSI-3 LVDS. Pay particular attention to any steps
describing settings of various jumpers and/or switches.
• HBA LUN 0/1 Support:
A single ID will address both drive and library since the drive is LUN 0 and the
library is LUN 1. These models require an HBA that supports LUN scanning which
must be enabled at the HBA.

• Cable Connections:

Ensure that there are no bent pins on cables and that all connections are securely
fastened.
10400367-001 04/2012
Solution
See
Problem" on page
Items affecting the duration of the test are:
• The level of adapter device driver
• Your adapter model and type
OTHER PROBLEMS
See
See
See
Contact Overland Technical Support.
This diagnostic is available with library firmware level greater than
6.xx. Determine the level of firmware on your library. If necessary,
visit
levels of firmware for your library.
Chk Media/Rsvd
If Auto Clean is enabled and a cleaning cartridge is not present, or if
a cleaning cartridge is present but not in the reserved slot, Auto
Clean status will show
show a green check mark and the words
©2012 Overland Storage, Inc.
"Isolating a Library Controller Card vs. Accessor Enclosure
7-10.
ITDT
"Isolating Web User Interface Problems" on page
"Isolating Bar Code Scanner Problems" on page
"Isolating Host Attachment Interface Problems" on page 7-12
http://docs.overlandstorage.com/neo
Chk Media/Rsvd Slot? and Status will
Installation Problems
7-11.
7-12.
to download the latest
Media Attention .
7-6