Overland Storage NEO 200S User Manual page 110

NEO 200s/400s User Guide
Problem
Installation and Configuration
Library does not power ON
The Operator Control Panel is blank or frozen
There is an error code in the error log.
Attention LED
10400367-001 04/2012
Solution
INSTALLATION/CONFIGURATION
Refer to "Installation Problems" on page
POWER
Perform "Isolating a Power Supply Problem" on page
1. Power cycle the library.
2. If possible, log on to the Web User Interface and check the error
Service Library > View Logs ). Look up the error code
log (
and try to resolve (see
3. Upgrade/reinstall the latest library firmware. To download the
latest library firmware, go to
http://docs.overlandstorage.com/neo.
• If the problem is corrected, run Library Verify before resuming
normal library operations.
• If the problem persists, contact Overland Technical Support.
ERROR CODES
Most library or drive errors will result in an error code or error
message on the Operator Control Panel display. An error code
history is maintained in the library or drive error log.
See "Service Library: View Logs" on page
View Drive Logs" on page
FRONT PANEL LEDs
To determine why the Attention LED is turned ON, log in to the Web
User Interface and select
Warning Trace .
Drive Sled Issues:
• Refer to "Isolating Drive Sled Problems" on page
• Restore factory defaults (Operator Control Panel: Configure >
Save/Restore and select Restore All, or Web User Interface:
Configure Library > Save/Restore and select Restore).
Media Issues:
• Avoid contamination by ensuring that the library is installed in a
clean, contamination-free environment. Continue cleaning the
tape drive as needed. Refer to
• A cartridge should be acclimated for at least 24 hours before
being used, particularly if it has been stored at a substantially
different temperature or level of humidity than the library.
• Any cartridge that is suspected of being defective or contaminated
should NOT be reused, in any drive.
Power Supply or Fan Issues:
Check the power supply (or redundant power supply) for failure, and
also check any power supply fans. Replace any defective units. Refer
to "System Status" on page 2-6
on a 4U library and
©2012 Overland Storage, Inc.
Troubleshooting Table
7-6.
Chapter 8, "Error Codes").
5-27,
5-28, and Chapter 8, "Error Codes."
Service Library > View Logs >
"Choosing a Location" on page
for a redundant power supply failure
"Isolating a Power Supply Problem" on page
7-7.
"Service Library:
7-9.
4-1.
7-7.
7-2