Contacting Overland Technical Support - Overland Storage NEO 200S User Manual

NEO 200s/400s User Guide
1. Identify the media using the Web User Interface (Monitor Library > Inventory).
Expand the cartridge details for each magazine and look for media status in the Attn
column of the inventory table.
2. Make note of the cartridge location (Slot #) and VOLSER (Label) from the inventory
table.
3. To remove the cartridge from the library:
a. If the cartridge is not in a Mail Slot, using the Web User Interface, select Manage
b. Using the OCP, select Control > Open I/O Station (Mail Slot).
c. Remove cartridge.
4. Close the Mail Slot.
If the amber LED was lit because of bad media, the Attention LED will turn OFF.
NOTE: If the amber LED is still on, check the power supply or the power supply fans. See

Contacting Overland Technical Support

For help with your NEO 200s/400s library, search at:
http://support.overlandstorage.com/kb
You can email our technical support staff at
additional technical support information on the
http://docs.overlandstorage.com/support
For a complete list of support times depending on the type of coverage, visit our website at:
http://docs.overlandstorage.com/care
10400367-001 04/2012
Library > Move Media, and select a Mail Slot as the destination.
If cartridge was reported as Bad, properly dispose the cartridge.
"Isolating a Power Supply Problem" on page
©2012 Overland Storage, Inc.
Contacting Overland Technical Support
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