Overland Storage NEO 200S User Manual page 112

NEO 200s/400s User Guide
Problem
Cartridge will not eject from drive
Cartridge can not be removed from storage slot
Extended library recovery time
Cleaning or data cartridge incompatible with drive.
10400367-001 04/2012
Solution
1. Power cycle the library, allow it to complete initialization, which
can take up to 1 hour depending on the type of cartridge (LTO 4,
LTO 5, etc.) and how much of the tape has been spooled out of
the cartridge. Retry unloading the cartridge using the library
Operator Control Panel. Refer to
page 5-7.
2. Allow the drive to complete all operations. This may take as long
as 1 hour if you reset or cycle power on the library while the
cartridge is positioned at the physical end of the media.
3. Ensure that the backup software is not reserving the slot or
preventing the drive from ejecting the cartridge. The backup
software needs to cancel the reservation and any hold it has on
the drive. Temporarily disconnecting the library from the host
server and power cycling eliminates the host and its software as
a problem source.
4. If the problem still exists, contact Overland Technical Support.
See "Removing Cartridges from Magazine Slots" on page
1. Release both left and right magazines (Operator Control Panel:
Control > Magazine and select Left or Right; Web User
Interface: Manage Library > Release Magazine and select
Left or Right) and inspect for both the presence and conditions
of the cell prism fiducials. Each cell should contain a correctly
installed prism with no visible damage. Replace any missing or
damaged prism fiducials. If necessary, replace the magazine.
2. An error code that will often surface after completing an
inventory request or a diagnostic request such as the system
Test will be 9B 37....Sled position sensor not found. The OCP
Error LED will be lit and the Library Status on the Web User
Interface will show a Robotic Failure. During the extended
recovery process, by viewing the Standard Trace under the Web
Service Library > View Logs ), the same
User Interface (
Robotic Failure entries into this log can be viewed as the library
enters recovery mode for failure to sense a particular fiducial.
Proceed to the next step for failure isolation suggestions.
3. If there are no prism integrity issues and the library continues to
post extended recovery time, refer to
Determination" on page 7-7
Card vs. Accessor Enclosure Problem" on page
MEDIA
Ensure that you are using data and cleaning cartridges that are
compatible with the drive and model of your library. The library
automatically unloads incompatible cartridges and the Media
Attention LED flashes. Export the media in order to clear the state.
Refer to "Cartridge Compatibility" on page
©2012 Overland Storage, Inc.
Troubleshooting Table
"Control: Move Cartridges" on
9-1.
"Library Recovery Problem
and "Isolating a Library Controller
7-10.
6-3.
7-4