Overland Storage NEO 200S User Manual page 111

NEO 200s/400s User Guide
Problem
Clean Drive LED
Error LED
Determining current firmware levels
Update library firmware
Update drive firmware
Cartridge placement problems
10400367-001 04/2012
Solution
• Ensure that you are using an Ultrium universal cleaning cartridge
(see "Cleaning Cartridge" on page
• Ensure that the cleaning cartridge has not expired. A drive will
automatically eject an expired cleaning cartridge. A cleaning
cartridge is good for 50 cleans. If your cleaning cartridge has
expired, refer to
information on ordering a new cleaning cartridge.
• If the problem still exists, contact Overland Technical Support.
If the Error LED remains ON after completing any user action listed
for the error code in
(Operator Control Panel:
• If the test passes, the Error LED will turn OFF.
• If the test fails, cycle library power to turn the Error LED OFF.
To check the library error logs, log on to the Web User Interface and
Service Library > View Logs .If the Operator Control Panel
click
displays WARNING: Unit Busy, click OK to turn the error LED OFF.
FIRMWARE
Many problems can be resolved by a firmware upgrade. Ensure that
both the library and drive firmware are at the latest levels available.
Compare the firmware levels on the Operator Control Panel with the
latest levels shown at http://docs.overlandstorage.com/neo.
• Library firmware:
• Drive firmware:
> Firmware Rev
Refer to "Service Library: Upgrade Firmware" on page
Refer to "Service: Service (Drives)" on page 5-10
Upgrade Firmware" on page
CARTRIDGE MOVEMENT PROBLEMS
Magazine slot prism fiducials NOT seated properly can result in
gripper or slider error codes due to the fiducial interfering with the
back edge of the cartridge. Release and pull magazines out of the
library for inspection. To release the magazines using the Operator
Control Panel, navigate to
Right. To release the magazines using the Web User Interface,
navigate to Manage Library > Release Magazines .
Inspect the light pipe fiducials on each slot of the magazine for
proper seating. If necessary, replace the magazine.
©2012 Overland Storage, Inc.
6-4).
"Ordering Media Supplies" on page 6-11
Chapter 8, "Error Codes,"
Service > Library Verify ).
Monitor > Library > Identity > Version
Monitor > Drives > Identity (select a drive)
5-29.
Control > Magazine and select Left or
Troubleshooting Table
for
run Library verify
5-29.
or "Service Library:
7-3