Isolating Web User Interface Problems - Overland Storage NEO 200S User Manual

NEO 200s/400s User Guide
5. If a control card error code has been obtained and reseating, power cycling, and
updating the library firmware did not fix the problem, the library controller card is
most likely failing and should be replaced.
6. If an error code indicates an accessor type error (such as slider, elevator, or drive
sled), release and remove both magazines and examine the accessor path for any
obvious obstruction or problems. Resolve any observed problem if possible. Execute a
Library System Test. If the problem is persistent, replace the library chassis.
7. If the problem is intermittent or if a particular electronic or mechanical function of
the library is not working properly as evidenced through observation or by error code,
the library chassis is the most likely failing component. Execute a Library System
Test. See
Interface or
problem is persistent, replace the library chassis.
8. If the library is taking an extended amount of time in recovery to complete
initialization, perform an inventory, or executing a cartridge movement within the
library, and, after finding the magazine cell fiducials to be present with no visible
damage and correctly installed, suspect the sensor/emitter on the accessor
mechanism to be inoperable. Execute a Library System Test. See
Perform Diagnostics" on page 5-29
on page 5-9
library chassis.

Isolating Web User Interface Problems

If the Web User Interface is not functioning at all or if it is intermittently functioning,
review the following steps to ensure that it is properly configured, or, to help determine
which CRU or part needs to be replaced. The complete Web User Interface electronics
reside on the library controller card CRU.
1. Ensure that the Ethernet cable is securely plugged in the rear of the library at the
Ethernet port.
2. Ensure that the correct IP, Netmask, and Gateway addresses are keyed into the
network parameters. From the Operator Control Panel, navigate to Configure >
Network.
3. Ensure that the correct IP address is being used on the web browser.
If you get a security certificate alert when logging in to the Web User Interface, you
can install the certificate or allow an exception (depending on the Internet browser
you are using). Even though with some browsers you will still receive a security
certificate warning/error each time you log in to the Web User Interface, your
transmission is secure. SSL is enabled when the URL to your library begins with
https:// and some browsers will show a lock.
4. If the Ethernet connection is a direct connection between the PC and the library, a
special "crossover" Ethernet cable needs to be used.
NOTE: On newer PCs, either straight through or crossover Ethernet cables may be used since
5. Check the Ethernet cable carefully (or try another cable) and, if the cable is
connected to a network hub or switch, try a different port.
6. If the Web User Interface is still malfunctioning, replace the library controller
card.
10400367-001 04/2012
"Service Library: Perform Diagnostics" on page 5-29
"Service: Run Tests" on page 5-9
for the Operator Control Panel. If the problem is persistent, replace the
the crossover requirement is provided internally.
©2012 Overland Storage, Inc.
Procedures for Isolating CRU Problems
for the Operator Control Panel. If the
for the Web User Interface or
for the Web User
"Service Library:
"Service: Run Tests"
7-11