Tcp/Ip Access Problem - InfoPrint 6500 Series User Manual

Chapter 4
Windows Troubleshooting Tips

TCP/IP Access Problem

If you can ping the printer from a workstation, but you cannot Web browse,
Telnet, or print to the printer through the ethernet, there may be an incorrect
entry in the TCP access list. For this workstation to use the ethernet interface
in this case, one of two things must happen.
•
The TCP list must have an entry added to grant access to this workstation
•
All entries must be deleted from the TCP list to grant all workstations/
hosts access to the above TCP services.
To view the current access list, use the printer control panel to access the
configuration menu (see the InfoPrint 6500 Line Matrix Printers: User's
Manual for configuration menu information). From the DIAGNOSTICS/Printer
Tests menu choose the E-Net Test Page. When the page prints, look under
the "TCP ACCESS TABLE" section for the TCP access list entries.
To add/delete a TCP access list entry, refer to "TCP Access Lists" on page
208.
NOTE: When the following procedure is used, the TCP access list will be
To reset all Wireless TCP/IP values to the factory defaults when access is
impossible:
1. Obtain a printer configuration printout using the control panel. See the
InfoPrint 6500 Line Matrix Printers: User's Manual for configuration menu
information.
2. Power off the printer.
3. On the ethernet wireless interface, place SWITCH 1 in the down position.
4. Power on the printer and wait for the ONLINE state.
5. On the ethernet wireless interface, place SWITCH 1 in the up position.
6. From a workstation attached to this network segment, create an ARP
entry. The ethernet IP address and hardware or Machine Address Code
(MAC) address are needed. At the workstation enter:
arp -s <ipaddress> <MACaddress>
ping <ipaddress>
7. Try to ping this IP address to see if the ethernet can be seen on your
network. If the interface does not respond, verify you are on the same
network segment as the printer and that the ARP entry was created.
8. Telnet into the ethernet using the same IP address as above. Log in as
root. There is no password by default.
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cleared, but all IP addresses will need to be entered again after the
procedure is complete.
— OR —