Ping Is Successful - InfoPrint 6500 Series User Manual

Chapter 8
Handling z/OS Connectivity Problems

Ping is Successful

A successful "ping" usually indicates that the z/OS system can communicate
with the printer; however, you might receive a successful "ping" even though
the IP address of the TCP/IP-attached printer is a duplicate of another IP
address.
If PSF is unable to establish a network connection with the TCP/IP-attached
printer or if PSF output for this printer prints elsewhere, follow these steps to
determine whether the IP address of the printer is unique:
1. Turn the printer off.
2. Wait at least 5 minutes for TCP/IP to clear the Address Resolution
Protocol (ARP) tables. (If your installation specified a longer interval on
the ARPAGE configuration statement in the TCP/IP profile, you may need
to wait longer. For information about the ARPAGE statement, refer to the
InfoPrint TCP/IP z/OS Customization and Administration Guide.)
3. Enter the "ping" command again from the z/OS system.
NOTE: If you receive a successful response to the "ping" command, there is
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a duplicate IP address. Consult your TCP/IP network administrator.