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Unix Troubleshooting Tips
This section provides information on possible solutions to some standard
configuration errors. If you require technical support, please have as much of
the following information available when you call:
1. Level of software are you running.
2. Type of attachment do you have.
3. Your host operating system.
4. How often, and when the problem occurs.
5. A detailed description of the problem.
6. A detailed description of your network and the components attached.
Ethernet Cannot Be Found On The Network
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Nothing Prints
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Have you configured the ethernet with a unique and valid IP address
which corresponds with the other IP addresses on your network? For
example, are you sure no other device is using this IP address?
Are you sure you are trying to talk to the ethernet from a Unix station on
the same subnet? Currently, the print server can only be seen locally
unless you configured it with a routing entry.
If you look at the back of the printer, is the STAT LED flashing once a
second or is it quicker than that? A slower, once-a-second rate tells you
that the print server is in fact configured with an IP address. A faster rate
indicates it knows nothing about this, so you may need to try the
configuration process again.
Have you confirmed that the network connection to the ethernet is
working correctly? Trying different network cables and locations will help
narrow down the problem.
Can you ping the ethernet from your Unix station? If not, please refer to
""Ethernet Cannot Be Found On The Network" on page 105".
Is the ethernet able to communicate with the attached printer? To test
this, you can:
1.Telnet to the print server (e.g., telnet 192.75.11.9) and log in as
root.
2.Enter the command start fox prn.
3.Execute stop prn right after starting the test.
4.This test will send the same text line over and over to the attached
printer.
Ethernet Cannot Be Found On The Network
105
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